Blizz crash as soon as "Video" section in settings is opened

md982jd9q
md982jd9q Posts: 1
edited April 2023 in Meeting Forum

I have just installed Blizz and almost immediately came upon an issue. For me and a friend (also tested this on 2 other Windows 10 computers), Blizz will crash as soon as the "Video" section is viewed in the "settings" menu. I am running Blizz on a Windows 10 (build 18363.836) machine.

Is this a known issue / is there a known fix for this?

Is there any way to see crashlogs or gather any more information on what actually causes the issue?

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Comments

  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    Hi @md982jd9q 

    Are you using a laptop with an embedded camera, or witht an external USB camera? If so, could you disable one of the cameras before start the app?

    Also please consider that cameras has their own microphone embedded and thus could cause conflicts internal. So a try to disable at first the separate mic and make use of the cameras mic, would be good to try step.

    Best regards

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