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Comments

  • EdwardUK
    EdwardUK Posts: 44 ✭✭

    Sometimes it can take weeks for the team to get to the appeals. There does not seem to be rhyme or reason as to the order of when appeals are looked at. Given that you can't currently chase things I suggest you ask your BF sends in another request but this time use your TW ID rather than his.

  • gordon861
    gordon861 Posts: 4 ✭✭

    I ended up very politely enquiring via Twitter to the support account to ask what the turn around was with the tickets at the moment. They looked and said that my account should already have been released but there was a problem with the release. It turned out that I had sent them a single ID, when in truth I should really have sent ALL my TV IDs.

    So yes, submit a ticket for your computer number as well.

    I've twice had my TV account locked and on both occasions I never received a confirmation that it was unlocked, it just happened.

  • Esther
    Esther Posts: 3,907 Community Manager 🌍

    Thanks for your feedback @gordon861 and I 100% agree with you: it is always best to submit all IDs (it is possible to submit up to 10 IDs in the form).

    However - I apologize that you never received a confirmation. Unfortunately, this is nothing we can really control, and therefore, we recommend "simply" restart TeamViewer after a couple of days to see whether the connections work again as they used to.

    Community Manager
  • SteveRC
    SteveRC Posts: 1

    My problem is this... My company is a licensed, commercial user, and we maintain the front-ends for hundreds of multi-million-dollar mesh-welding machines around the world via TeamViewer. The newer ones, running Win7/Win10 are fine, but recently the older ones running WinXP have been complaining about requiring TeamViewer upgrades, (but upgrading does not help), and now they are bringing up that "suspected Commercial use" message and logging me out every 5 minutes, even though I am logged in as a commercial user!

    Now I understand that the attitude of Microsoft, (and by extension TeamViewer?) is simply to argue that "It's obsolete! - upgrade to a later OS!" - But when you have 10 million dollars worth of hardware, designed to be controlled and maintained by dedicated IPCs running WinXP, that have been operating fine for the last 15 years, it's a little bit difficult to explain to the customer that he will have to pay twice as much to rip it all out and upgrade, just because "Microsoft Says So!"

    Is this really the game that TeamViewer wants to play? As the Electronics Design Engineer that designed hardware and wrote code for those old machines, I think I can say with a fair degree of certainty that it would be child's play for the TeamViewer software guys to keep a few lines of code in the latest releases to maintain compatibility with older OS versions without griping about it!?

  • Esther
    Esther Posts: 3,907 Community Manager 🌍

    HI @SteveRC

    When using TeamViewer on an XP, please use TeamViewer 14.2 and make sure to be logged in with your licensed account. If you run TeamViewer 8, 9 or 10 on those devices, you will continue to receive the time outs as we are going to discontinue their server support on September 15th. After that date, no connections outside of LAN connections will be possible. Thanks and best, Esther

    Community Manager
  • wazzza
    wazzza Posts: 2 Newbie

    When companies do not understand their customers (Free or not), that company is doomed.

    If I ran a company, I would NEVER have a solution that takes seven days to get back to people if that seven days causes real issues for some or all customers. Seven days to an 88 year old is like 4 months to a 30 year old (just guesstimating).

  • can_dn
    can_dn Posts: 1 Newbie

    hello there, need some help here. I am using Teamviewer to monitor my two boys during online class. I already. I already submitted the "commercial suspected" form back in June with the 2 affected ids but it didn't work. Where do I submit the form again? Thank you.

  • ChrisInTN
    ChrisInTN Posts: 1 Newbie
    edited September 24

    I believe my account was flagged as commercial because sometimes I get called away from my work desk just as I logged into TeamViewer to check on a file or program on my home desktop PC. Unfortunately, my session stays connected for an hour or more...although the session was completely idle.

    Perhaps offer a similar feature like with Netflix....."Are you still there?". If not, drop the connection.

    Even better, I would gladly pay $5-$10/month for a single, dedicated session to my home PC. I can't justify $50/month for that my personal needs. I guess I'll just set up an RDP port and go about it that way.

  • Tkut
    Tkut Posts: 5 ✭✭

    Why is this process taking so long, until when does it normally get reviewed?

  • Pinnks
    Pinnks Posts: 1 Newbie

    I understand fully why you need to police free accounts and I would like to thank you for unlocking mine as my use is, by any definition, purely private.

    However, I did not receive any communication to that effect and it was only after waiting for a week, trying to resubmit the request, getting the "your request is being processed" message, and then finding this page (again) and reading a large number of posts, that I simply tried connecting to my wife's PC to see whether I had been unlocked. Hey presto, it worked. I can now ditch the somewhat clunky Microsoft Assist programme that I tried using while waiting for you to unlock my account and get back to using a far superior product to help my family and friends...

    I have checked my junk mail and spam folders regularly since submitting the request, so am reasonably certain that nothing has been received. Had I not read the posts in this thread, I would have just been sitting here waiting and getting more and more frustrated!

    Could you please review the process by which you inform private users that their account has been unlocked as it clearly isn't working particularly well at the moment.

  • SIMELECTRONICS
    SIMELECTRONICS Posts: 1 Newbie
    edited October 6

    I have been using the corporate version of Team Viewer for many years, and am sad to report that I am switching to **Third Party Product**. Why.... Because Team Viewer stopped providing support for the thousands of dollars I provide to them each and every year. I am having an issue with the Android remote control APK shutting down after the first time that I run it, so I called the Team Viewer No Support line. The person who answered was nasty, and REFUSED to escalate my issue, REFUSED to discuss my issue, and REFUSED to provide a phone number to escalate the issue. Rather than lose sleep over the problems I have with Team Viewer, I asked for a free trial for **Third Party Product**. [removed per Community Guidelines] Remember Team Viewer, YOU ARE NOT TOO BIG TO GO OUT OF BUSINESS. You depend on our fees for your livelihood just as we, the customers depend on a functional product to provide support to our customers. FAREWELL TO TEAM VIEWER. Steve Miller [removed per Community Guidelines]