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Gray frame in meeting

norman2021
norman2021 Posts: 4 ✭✭

When presenting in teamviewer meeting, on some devices a gray frame appears when you are in full screen, this makes the viewing area smaller. Is there no way to make the screen bigger by removing the gray frame? Thank you

Comments

  • JeanK
    JeanK Posts: 4,832 Senior Moderator

    Hello @norman2021,

    In order to better understand your issue, could you please send some relevant screenshots?

    French Community moderator

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  • norman2021
    norman2021 Posts: 4 ✭✭
  • norman2021
    norman2021 Posts: 4 ✭✭

    It seems that it is due to the different type of screen depending on who is present and who is looking, but in some cases it would be possible to enlarge the screen more but the gray frame appears instead of being fully enlarged

  • JeanK
    JeanK Posts: 4,832 Senior Moderator

    Correct - TeamViewer captures the screen scaling according to the remote monitor.

    It is not possible to adjust this currently.

    French Community moderator

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    Did my response answer your question? Help out others and select it as the Accepted Answer

  • norman2021
    norman2021 Posts: 4 ✭✭

    But the thing is that with two exactly the same laptops, one shares a screen and the other is an assistant, a gray frame appears to the assistant that makes its viewing window smaller. We did this test because we thought the problem was due to devices with different resolutions.


    a greeting