Thank you for playing fair

Hi all,

As a friendly reminder for everyone having issues with the form and reset:

1. Please always insert the remote ID as well in the reset form.
2. Please use the plus-icon to add multiple IDs
3. And last but not least I am copy/pasting from my blog above regarding the question of whether TeamViewer is shutting down the free usage. The answer is NO!

@Anwarjutt Please test whether your TeamViewer works again after a couple of days. The best is to restart the service on both sides of a connection. Due to various reasons is it possible that emails are not being delivered. Thanks you!

@Tsack Thanks for not posting personal information in public! I love that you are security and data protection aware!! Just to repeat what I wrote in private: Please also submit the remote ID. The team confirmed, that your ID is already reset. That means, the issue must be on the remote ID. Thanks!

@alexsts Due to "inactivity"? That does not sound like the software is suspecting commercial usage. Or do you also get another "error" message? For me, it sounds rather like a technical issue and not that the software limits you. And regarding your last question: please see above: TeamViewer is free for private use. TeamViewer is not shutting down its free service for private users. TeamViewer is not forcing private users to buy a license.

By the way. I attaching screenshots.

First one is the message I am getting immediatly after connection is dropped (duration of connection is no more then 30-40 seconds)

Second screenshot is what I am getting if attempt to reconnect immediately to the same computer.

All this nonsense started after recent update.

Please help to fix this situation.

Thank you

So far I only got useless emails and problem still unresolved.

I did submit form, yet - no reaction so far.

Hi @da9el84

Sorry to read that! Sending the form in 4 times is a lot - sorry!

Would you mind reinstalling your TeamViewer on your phone once to force it to connect to the server again? I hope this will resolve it already!

Thanks, Esther

I fully congratulate you on your proposed actions. One possible way of getting this done is to tag @Esther who works for Teamviewer (or send her a private message) so she can bring it to the attention of the relevant team.

This forum is only for chatting about TV stuff, not for asking for a reset. You need to go through the appeal process (see first post in this thread for the relevant link) if you have now been classified as a commercial user (or get minimal connection time). Good luck with the appeal. The relevant appeal team are very strict about any connections from or to 'work' devices.

I connect to machines on my home lan (and at times via VPN) and simply use built in operating system tools. However I'm not allowed to mention what those tools are in this forum as the built in operating system tools are classified by TV as third party tools. 🙂 or rather ☹️

Howdy, free user here, like others have mentioned, I remote in to my elderly mother's computer to help her with her computer issues. I've gone ahead and done the reset for both my computer and her computer (meaning her TeamViewer ID and mine) and received the email back that they have been reset back to personal use, however I still receive the "Timed Out" message. I've gone back and double checked our TeamViewr ID's that I submitted and they are correct. I've exited TeamViewer and got back in, still not able to stay connected to her computer for more than a few seconds. I've read several articles on your website about how to go through the whole reset process and I can't find anything I'm doing incorrectly. Any other ideas you have that I could try?

Thanks!

I have been experiencing the same issue in the last few months also. I use the software to help manage my Dad's Doro phone.

I have read this thread and truly applaud that teamviewer will continue to support free use for the community. It is literally a lifesaver for my Dad.

I have gone through the reset steps, 4 times (listing my two teamview device ids and my dad's doro phone teamviewer id)

Each time I have received a response from the personaluse@teamviewer.com stating:

"We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices."

When I try to use it I get:

Connection blocked after timeout

Your license limits the maximum session duration to a partner, immediate reconnects are blocked, please try later or upgrade your license.

Connections to this partner will be blocked until HH:MM

Also I am not sure how to proceed ? Any help please

If Teamviewer is going to have a policy that punishes honest users for the sake of rooting out the criminals, it seems like the least the company could do is have a more responsive timeline for reviewing these pdfs you guys are having us create, download, and then immediately re-upload.

Or maybe suspend the account an hour or day later to at least let the honest users handle time-critical tasks before access is closed out. Or you could temporarily remove the suspension while you are processing the request. It just feels cruel and unnecessary to punish the abiding userbase while the case is being reviewed.

That being said, I understand it is a free service and I am very grateful that TeamViewer provides a free tier so we can all take better care of our friends, families, and vulnerable populations. Thank you.

Hello, I always use TeamViewer ONLY at home ONLY for personal connection between my PCs.

It's an useful mode to control many functions of internal network and exchange of personal datas and documents.

I really hope that YOU can permit this very useful kind of experience of study.

If not possible to continue with free use, unfortunately I must find some other free good alternative, because buying the PRO version of TeamViewer is for me too much expensive, seen that I don't obtain any money from all my PC activities. 

I tried to create the requested PDF in module section, but it doesn't work at all, so I can't upload for you and proceed for reactivating. My user word is only of 7 character, can you help? PLEASE..

Many, many thanks for all you can understand, trust & do for me.

Erminio Giuseppe Carlo Mostacci😃

LIkewise, I have been advised on a few occasions that my IDs have been reset and service restored. Most times this has been proven false by not being able to connect for more than a minute or so between laptop and desktop. I did, two weeks ago, believe TV had cracked the problem and I had bilateral communication between them. However, just yesterday I entered the the TIMEOUT BLOCK zone once more.

Just WTH is going on with TV algorithms to propagate this misery for users who are "playing fair".

"Communication is key. Let´s stay in contact, let´s learn from each other, and let´s be successful together!"

that's all good in theory but every time i have an issue it gets harder and harder to actually be able to contact TeamViewer in any meaningful way

lately it seems every time i go to connect to a device i get the "You have run out of time" message and i dont use teamviewer all that often. what makes it really annoying is its almost every time. i need to deo something i try to login i get the error. i have to go through the reset process. thats all well and good but it means i never get to do the thing i wanted to do.

teamviewer used to be great id always recommend it to anyone who needed a remote solution, but thesedays it just never works

and i get it, i understand why my usage looks commercial. but its not and it never has been. i dont have a job or a workplace. ive never earned any money by using teamviewer in anyway shape or form. yet any time i need to use it i always get the error

Hi @Esther, Thanks for the reply

This how ever is not the issue.

i go through stages where i use Teamviewer every day for weeks on end, and this is with no issues at all. then ill go a month or 2 without using it and when i go to use it again i find out i have been yet again flagged and i go and have it reset and they reset it for me. then it works fine again for a while. then at some unspecified time i get flagged again. this has been going on for years now. its always the same

I used to have one computer that got flagged every 3 months like clockwork. thankfully that doesnt happen any more.

but the whole Issue pops up often enough thats its really annoying

Just gonna post here to say thanks for the free TeamViewer deal, been using it for years on my home network mostly to remote into headless Raspberry Pi or local media storage, much better than the Windows Remote Desktop.

It was especially useful during the Covid peak where I could build a new PC for my isolating parents, set it all up and they could quarantine it for a few days before firing it up. And then once they were ready to start using it I could just remote in and run them through the Win7/10 changes and do any further tweaking as they had problems.

But I think I may have triggered a Commercial Warning last weekend when I took TeamViewer off a laptop and replaced it with the Host version, the plan was that my parents would have my old laptop as an additional computer but not be able to control my computers.

Submitted the form a week ago and still awaiting the ID reset, and now I read that perhaps I should have gone through all my networked machines and included all the IDs to reset them.