Problem with joining to meeting
Hello.
I have problem with lastest version of TeamViewer. I think it could be bug.
When I start meeting in lastest version v15.28.5 partners with older version can join without problems. So if partner has v15.28.5 he cannot join meeting and gets error dialog: "Your partner does not support file transfer. Use remote control to join." But I don't want, this is not reason.
When I downgrade TeamViewer to v15.27.3 I haven't problems.
Thank you for answer.
Answers
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When I try to host a meeting and give people a code (example : m665-665-65) they get this error message?
your partner does not support file transfer connection mode mode. please choose remote control and try again.
I dont want remote control I want to host a meeting. what is causing the error?
Thanks for any help
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I also get the same error -
your partner does not support file transfer connection mode mode. please choose remote control and try again.
when I try to join a meeting.
does anyone know why?
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Yeah we are getting it as well. We seem to get it since 25 March randomly. Someone in the company will host the meeting and randomly some one will get that message.
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Meeting starts normally but when the host is presenting or sharing their screen, new participants cannot attend the meeting.
new meeting participants prompts message:
"Your Partner does not support file transfer Connection mode. Please choose Remote Control and try again"
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I can now reliably replicate this. If the host is already sharing a screen then no one else can connect to meeting. Also note the incompatible TeamViewer versions error at the bottom. Both host and client has version 15.28.5 (32-bit) installed.
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I can confirm it is not architecture related. I tested various combinations of 32 and 64 bit TeamViewers and the problem persists. if the host has already started screen sharing I cannot connect.
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Hello @BenLouw and @Talldanman,
just wondering, are you starting the meetings from the meeting tab of the standard TeamViewer client, or from a TeamViewer Meeting client?
All the best,
/JeanK
Community Manager
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If I host meeting from Meeting tab and share screen even stand-alone Meeting app cannot connect. The other way around I can connect.
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We're also affected by this. People can join the meeting while no one is sharing their screen. As soon as someone shares their screen anyone who tries to join gets the "file transfer" error message.
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Hello,
We are having the same problem with version 15.28.5 but only if the host of the meeting does screen sharing.
Without screen sharing we can join, leave and rejoin the meeting.
When the above mentioned error dialog appears, there is also stated "incompatibel versions" even if we are using the same versions.
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We are having the same issue.
When the host start to screenshare, new participants were not able to join the meeting.
It says ""Your Partner does not support file transfer Connection mode. Please choose Remote Control and try again"
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Same problem with 15.28.7 on Windows 10. can't make presentation. other computers in the same network works good.
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As of now the latest version is not allowing new participants when the screen share feature is use.
I would like to downgrade my build version from 15.28 to 15.27
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Can I ask an official link to download version 15.27, we wish to downgrade the application temporarily while waiting for a response or solution for this kind of issue. ?
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Hello all,
After talking with our dev team, we can confirm that this is a bug.
Our dev team is working with top priority on a fix.
I will keep you updated in this thread as soon as we know more about it.
Thank you for your trust and understanding! 🙌
All the best,
/JeanK
Community Manager
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Hello all,
We have just released a new version that fixes the issue. 🥳
You'll find the Changelog here: 📋 [Windows] v15.28.9
Please update all your TeamViewer clients to the latest version.
Please let me know if it fixed the issue for you.
All the best,
/JeanK
@inisoft @Talldanman @BenLouw @KMCDagus @Opus_IT @OPUS_GLennart1 @TomasM
Community Manager
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Hello @alyanrene4,
You are not getting any meeting ID when joining a meeting.
To join a meeting, you only need to insert the meeting ID of the meeting you want to join here:
I hope this helped!
All the best,
/JeanK
Community Manager
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This is still occurring on version 15.35.9. If it was fixed in 15.28.9, what has changed?
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Hi @SHester ,
I did check on version 15.35.9, new participants were able to join the meeting even if the presenter already shared their screen. New participants of the meeting are using the same version 15.35.9.
It does no occur on our end.
All the best,
KMCDagus
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