Unable to receive trusted device emails

I am experiencing this issue as well.

I've got nothing

I have a new laptop and I'm trying to load team viewer and log in for the first time and it said that it sent me a link to my email to verify my device, but the email does not show up.

Any chance someone can guide me to a solution?

Thank you in advance.

I am unable to receive email to add a trusted device.

Had to create this new account to come here and ask for support.

Just like PARiEss (August 2023) I have tried everything and I don't receive any trusted device emails to [removed per Community Guidelines] for almost a year now. Could you please check that?

Hello,

I hope everyone is doing good today I have a problem I let teamviewer update on my Windows PC and now it is telling me I need to authorize my device. Now obviously I'm here because I'm not getting the emails for this authorization of my device if someone could please help me with this situation I would gladly gladly appreciate it it's been over a month or more no e-mail to activate the device and I've checked my spam I've done it multiple times. So if I need to DM somebody that would be great if they could help me with this situation thank you thank you very much. Also I had to make this new account to be able to even log in here and post this message.

I have validated my account but the application keeps on asking to validate my account and resend the email for validation and that email is not being delivered. I have beed trying for hours to connect to a laptop from my Samsunt Smartphone and it doesn't allow me to do it. The free version is not avaliable anymore, or this is done intentionally to force you to buy a license. I rarely need this application and I just wanted to check my laptop from home if it keeps on doing what I left it to do. So impossible to see for few seconds at a time...

So I have TeamViewer free license. I moved to another computer and when I login to my account it asks me to add this as a trusted device which I do and it states that email will be sent.

The email never arrives. (checked spam) I had to create another email account just to login to the community.

The previous device still can use the TeamViewer account with the previous email.

How can the TeamViewer email be sent to the primary account email address?

The odd thing is I change still use the TeamViewer app on the previous computer. But can't add a new trusted browser for that email since I don't get any email.

Who do I message to get assistance? Since the sales team stated to submit a request here.

So I moved from one computer to another. The new computer needed to add the browser/device as a trusted device. It stated that an email will be sent to do so. I've waited over 1 hour and no email (inbox/spam). I'm able to login to that account with that email but it gets stuck on validating this new device. No email comes ever comes. The last successful email from TeamViewer to that email account was 5/2023.

I created a new email (this account) and all the reset and new device added all works in relative in real time. I'd prefer to get my original email attached account working.

password reset doesn't work - no email

add new device email doesn't work - no email

Any help would be appreciated.

Hi,

I created an account but never received validation email. If I click on re-send nothing happens. I cannot see any error messages anywhere that could help.

It is not in the Junk folder. It is not blocked by other filters either.

What's the next step here?

Kind regards,

Peter

This is on a corporate account by the way.

Unable to find an answer to this, though I see many, many people have this problem.

I set up a new user in the Management portal. I've installed TV full client. I attempt to login as that user, and get the message that my Teamviewer account is not yet fully verified.

The email with verification code does not arrive. It isn't in spam. It isn't being blocked by the server. Other people receive emails from Teamviewer, just not this one. What do I need to do?

I had to create a new TeamViewer account to be able to ask for help. I unable to get Trust emails to my TeamViewer account and it seems related to the 2FA rules. Since none of my current machines have been authenticated I am unable eable 2FA. And I can't create a new account under my existing email address.

Please advise, what can I do? I don't want to have to maintain a random email address just to use team viewer.

This seems to be a known problem but there doesn't seem to be interest to solve by TeamViewer.

been trying for a week now to get a mail about device authorization. Nothing ..

We whitelisted everything from @teamviewer.com

nothing

I have tried for a week now to get a authorization email.

@teamviewer.com is whitelisted in firewall and so on

After formating my PC I get the same issue.

Email is whitelisted in firewall and so on.

Never recived any emails what so ever

My colleague is not able to create an account or confirm a trusted device - she does not receive the confirmation link. It's not in spam or junk folders.

Cannot confirm trusted device because I never receive the email. I checked my spam and junk folders and it is not there.

[PROBLEM SOLVED!]

I'm sure glad to know that I am not the only one that is NOT getting the trusted device email. Not sure what changed but the program is fast becoming a **bleep**.

Hello, I'm trying to create a new account and the email with the verification link never shows up. Is there a way around this issue? I have tried it multiple times over the last week.

Hi

I am encountering the same issue. I recently purchased a new personal laptop and want to add it to my trusted device list.

Unfortunately, I am also not receiving the confirmation email. Nothing is hitting our spam or junk mail filters. Interestingly, I regularly receive marketing related emails from TeamViewer, so I know that there's nothing blocking emails from Teamviewer's domains to my email account.

At this point I can't add my new laptop to my trusted device list, nor can i login to TeamViewer from this device because it isn't in my trusted device list.

Am totally frustrated... hope someone can help with this.

Thanks much!

Jean-Claude

Hi @MPEHEIT,

Welcome to the TeamViewer Community!

We're sorry to hear about your experience with TeamViewer.

It can happen that the reception of trusted devices emails have some delays. We advise you to double-check the spam and junk folder.

You also may consider adding the TeamViewer domain to your email server-allowed list like this: *@teamviewer.com

Please give it another try, and let us know if you still not receiving the trust device email!

Best,

Jen

Hi @LinovaDestek ,

Welcome to our Community!

Could you send me via private message the account that isn't receiving the trust device emails?

I'm looking forward to your reply. 🙋‍♀️

Best, Carol

Hi,

I do not receive confirmation emails to add a device as trusted. I have tried several times, added white list, and checked the spam folder, but I still haven't received it.

How can I solve this problem?

Hi @amick42 and @Sdarte ,

Welcome to our Community and thanks for posting about this topic!

In case you have a license, we recommend contacting our support team directly for faster support.

If you don't have a license and use TeamViewer just for personal use, we would need you to send us via private message the email account with the issue.

I'm looking forward to your reply and I thank you both for your patience and understanding.

Best, Carol

did you ever get an answer?

ps... my email gets sent but not for my sisters pc which is a sbcglobal.net email.