IoT Remote AppControl solution and Synology NAS boxes

_Andreas_ · 2018-04-13T09:53:52+00:00

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Hi there,

As a side product for making IoT devices accessible to you through their web interface, we also quickly thought about how this could work for enabling remote support. So, we dug into the code and ported our IoT Remote AppControl solution to Synology NAS boxes, making it possible to access these devices from anywhere!

When tracking the device landscape out there, there is definitively a trend to replace large standalone servers with small, easy to administer NAS boxes. They are quick to set up, do not eat up too much space and are convenient to use. So especially SMBs/SMEs and home users start to pick them up more and more for easy file sharing or backup purposes. These boxes also create add on values by offering interfaces to calendars, web mails, audio players, photo collections and more. And now, you can easily access everything on there just by double clicking a device in your TeamViewer Computers & Contacts List.

To support you more, the first two devices are free of charge. For adding more devices or to get more information please go here

And here is how you start:

Connect to you Synology NAS and open the Package Center application.

Search for TeamViewer application and install. If it does not show up in the Package Center, please visit the Synology Add-on Packages Website and check if your model is supported.

Once you finish the installation, the Assignment Wizard will start if you had previously selected the run after installation checkbox in the last screen or just open TeamViewer on the NAS from the Main Menu.

There are two ways to do the Assignment:

As the easiest way, if your device is in the same subnet/network, you can use the Nearby contacts and devices feature of TeamViewer.

Just click the “Add item”- button in your TeamViewer Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology NAS device in this list. Just double click on it, and you are all set: You can now directly connect to your device.

Please note that now, because the device is assigned to your account, it will no longer appear in the Nearby contacts and devices list.

If the device is not located in your subnet/network or cannot be found, you will need to do a few more clicks. In the assignment wizard click on the I don’t have my device located nearby button.

You will find Your ID in the next dialog. Add the ID to your Computers & Contacts list in Teamviewer Application by selecting Add item --> Add remote computer. Enter the ID as TeamViewer ID in the shown dialog. and press OK. The device needs to be added in a Group that you have ownership.

You cannot connect to your Synology NAS because the device is not assigned to your account yet.

To do this, in the Assignment Wizard click next to get the Personal Password for assignment. Enter the Password in the device's menu and from now you can connect to your Synology NAS device.

Go ahead, double click on your new entry in the Computers & Contacts list, log in and start enjoying your DiskStation from everywhere. Download files or listen to your music -- (almost) everything is possible now, and all via TeamViewer.

Please note that there are some known issues:

Connections are currently only possible from TeamViewer 13.1 running on Windows.
Connections to devices running DSM 7.0 are only possible from TeamViewer 15 running on Windows.
macOS, Linux or mobile clients are not supported.
Links opening a new browser window will not work, so MailStation or VideoStation (just to name a few), will not be able to run.

Best,

Andreas

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Accepted answers

arpitjindal

Hello All TeamViewer Users,

Today, new TeamViewer package has been released for Synology. This package includes:

Minor bug fixes.
Increase in performance.
New feature: "Remote Terminal" access of Synology.

Yes, now you can access Synology terminal via TeamViewer. In order to use this feature, you require minimum TeamViewer 13.2 version.

Please download and update your Synology's TeamViewer package.

Enjoy

All comments

mircea_c

Hi @Tao173

Could you tell also witch model of Synology do you have?

And please go to my post from page 4. It is possible that the device is not assign to your account

Thanks

Tao173

@mircea_c wrote:
Hi @Tao173
Could you tell also witch model of Synology do you have?
And please go to my post from page 4. It is possible that the device is not assign to your account
Thanks

This device is DS918,and I have assigned it to my account

arpitjindal

Hi @Tao173

As I could see from the pictures, the device is not assigned to your account. "Assigning to your account" and "adding to your contact list" are two different things. Please read the first page to how to assign the device to your account.

Tao173

@arpitjindal wrote:
Hi @Tao173
As I could see from the pictures, the device is not assigned to your account. "Assigning to your account" and "adding to your contact list" are two different things. Please read the first page to how to assign the device to your account.

批注 2020-02-04 124326.png

When I tried to assign to my account, it showed that the password was wrong. I used the account and password shown in nas. I also tried my nas password, which was also incorrect. Could you please tell me what the password is? Thank you very much.

mircea_c

Hello @Tao173

Please could you delete the device from your “Computer and Contacts” and add the device again.

When you add the device, could you try with “Nearby contacts and devices”, if the device is in the same network?

With Nearby, the device is automatically assigned to the account.

Thank you

KM-5

Andreas,

Is this feature supported Synology Surveillance Station as well?

After connecting DSM, then I tried to run Surveillance Station, but could not access the applicantion.

Thanks,

mircea_c

Hi @KM-5

Unfortunately, the Synology Surveillance Station app is not accessible via TeamViewer connection. Apps that opening a new browser window will not work, so MailStation or VideoStation and the example you mentioned (just to name a few), will not be able to run.

Best regards,

Mircea

wschlich

When will this work with the Linux version of TeamViewer?

I'm running 15.4.4445 on Linux and it still doesn't work.

jalezi

I could assign my synology but i can not connect.

I had to add it manually, not from nearby devices.

Error: you don't have permissions to connect to the remote device.

Any suggestion?

Thank you!

mircea_c

Hello @jalezi

It is possible that you only add the device in your "Computer and Contacts" list.

"Assigning to your account" and "Adding to your contact list" are two different things.

To do the assignment, after you added in your contact list, one click on the device and on the right part in TeamViewer appication, click on device’s setting and there is “Assign to account..."

Regards,

Mircea

jalezi

No, it's already assigned. On NAS when I open TeamViewer it's says assigned to: <username>

mircea_c

Hi @jalezi

You added the device in a group that is shared and you are not the owner?

Could you remove the device and add again in a group were you are the ower or a new group?

If you tried and still, it is not working for you, please download logfiles by clicking "Download Support Information" in Synology TeamViewer GUI and then please send me directly.

Mircea

Markus_SPIE

Everything done, nothing helped.

Error message after I tried to assigned the Synology NAS (DS115j) to my account:

insert personal password - internal error

I used the ID and password TV showed me on NAS.

Please help!

mircea_c

Hello @Markus_SPIE

Could you provide me the log files from TeamViewer that is running on the NAS? Do to that, open TeamViewer app on NAS, click on “Download Support information” and sent them in a private message.

Regards,

Mircea

leverage25

I have install this version, but i can't connect to teamviewer from my laptop which is in the same network. do i need to update to the latest version?, i have the NAS model DS414J also

@PatrickG wrote:
Hi @Kris-I
Thank you for your question.
Please try to install the package for armv7 on the DS414j which should be the appropriate version for a Marvell Armada XP MV78230 CPU.
https://download.teamviewer-iot.com/synology/1.0.6153/armv7/teamviewer-1.0.6153_armv7.spk?_ga=2.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**-**Please do not post TeamViewer IDs**.**Please do not post TeamViewer IDs**
If you have any questions, feel free to get back to us again.

leverage25

Does the Remote terminal can't be switch on? this setting is in the Teamviewer apps in the Package center in my Synology Nas (DS414J) which have the verion of DSM 6.2.2-24922 Update 4, my teamviewer client detect the NAS but i can't connect, it mention authorisation is rejected.

Markus_SPIE

Hi @mircea_c ,

I don't know how to send you a .zip-file in a message, only pictures.

Can you give me a hint? Or an e-mail-address?

Greetinge,

Markus

mircea_c

Hello @Markus_SPIE

Please check you pm.

Regards,

Mircea

mircea_c

Hello @leverage25

Please download and install the latest version from Synology App Market (the lastest is 2.8.17)

To do the assignment, after you added you NAS in your contact list, select the device and on the right part in TeamViewer application, click on device’s setting button and there is “Assign to account..

In order to user Remote Terminal, you need to be admin on the device or your user should and also the device needs to be assigned to your account.

Regards,

Mircea

Stijn_H

Hi,
Is there a solution for the DS715 (Alpine CPU) ?
I saw that it isn't supported in the latest version and version 1.1.1227 will only run and stop afterwards. When it opens there's no ID or password.

Thanks !

mircea_c

Hello @Stijn_H

For the moment, as you already saw it, Synology DS715 (Alpine CPU) is not supported.

Regards,

Mircea

Luelco

Hi Patrick,

The package is not supported on RT2600AC SRM 1.2.4-8081. Neither version 1.1.1227. Will the RT2600AC be supported in the near future?

mircea_c

Hi @Luelco

Could you check your trust level on the device if is set to allow installation from "any publishers"? This allows the third-party apps to be installed on the system.

The latest version is 2.8.17 and the package is built for NAS, but please, have a try also with the step above and let us know.

Regards,

Mircea

Luelco

Hi @mircea_c,

I did set it to allow from "any publishers". Do you have any other idea?

Is this not supported by the newest software?

Regards,

Luelco

mircea_c

Hi @Luelco

Ok. Then we need to dig a bit more deeper internally if will work for routers also.

I will update you soon as I will receive updates.

Regards,

Mircea

gautrand

Hello

I used the package 2.8.17. I can't add a new synology server on my teamviewer software.

I don"t reconised the password.

Please help

mircea_c

Hi @gautrand

Do you have other Synolgy devices added to your account?

Regards,

Mircea

TzGarcia

Installed Teamviewer on DS214 and everything works fine!

Thanks!

PCMauro78

Hello,

same issue as @Markus_SPIE:

multiple NAS with latest DSM as today, latest TV app installed, same procedure that always worked for association....but now the password is not accepted anymore: "association failed, internal error" is the message I get.

mircea_c

Hi @PCMauro78

Could you sent in a private message the log files for a device that you were not able to add? To do that, open TeamViewer on the NAS interface and click on the “Download Support Information” button.

Regards,

Mircea