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Assist AR Documentation - Start here
Welcome This Knowledge Hub contains articles about Assist AR. Assist AR is a remote support solution that provides easy, fast, and secure augmented reality-powered visual assistance to identify and solve problems from anywhere in the world. Navigation You can read all articles in a book-like order by…
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Using TeamViewer Assist AR
General This article applies to all TeamViewer Assist AR (formerly TeamViewer Pilot) users. TeamViewer’s remote support app Assist AR (formerly TeamViewer Pilot) enables you to fix issues on-site by remotely assisting on-site staff or clients through troubleshooting, problem resolution, product setup, and more. With…
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Mobile SDK for Android
General This article applies to all TeamViewer Assist AR users. With TeamViewer Software Development Kit (SDK) you can utilize full Assist AR functionality and provide the best AR remote support experience to your customers by embedding AR remote assistance capabilities within your own mobile apps. The SDK enables you to…
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iOS developer guide
This documented is intended as a technical guide for the iOS developers building and personalizing the WhiteLabel version of the AssistAR app. It is expected that the reader has knowledge about core iOS concepts, like bundle ids, code signing and generation of mobile provisioning profiles. Pre requisites AssistAR License…
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What is Assist AR
General TeamViewer Assist AR is a comprehensive, scalable enterprise AR solution that caters to every customer based on their business needs and allows them to provide real-time remote support for customers or service technicians. What does that mean? Imagine a factory worker in France repairing a production machine that…
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Connection protocol
General This article applies to TeamViewer Assist AR Professional customers. The connection protocol stores a detailed history of a TeamViewer Assist AR connection between an expert and a technician for reviewal purposes. The file is automatically generated by TeamViewer at the end of an Assist AR connection if the…
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Mobile SDK for iOS
General This article applies to all TeamViewer Assist AR users. With TeamViewer Software Development Kit (SDK) you can utilize full Assist AR functionality and provide the best AR remote support experience to your customers by embedding AR remote assistance capabilities within your own mobile apps. The SDK enables you to…
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Features
General This article applies to all TeamViewer Assist AR Lite users. In this article, you will learn about the key features of TeamViewer Assist AR. Ask your support requester to install the free TeamViewer Assist AR app from the AppStore/PlayStore. Built on industry standards in AR TeamViewer Assist AR is built on top of…
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Create custom modules
General This article applies to TeamViewer Assist AR Professional customers. It is possible to create custom Assist AR modules for remote assistance through the TeamViewer Management Console. How to create Custom Modules for Assist AR Please follow the steps below: 1.) Navigate to the Management Console --> Design & Deploy…
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Supported operating systems for Assist AR
General This article applies to all TeamViewer Assist AR (formerly TeamViewer Pilot) users. Expert side On the expert side, the TeamViewer client is available for the following operating systems: Windows Windows 7 Windows 8.0 Windows 8.1 Windows 10 Windows 11 macOS OS X 10.10 (Yosemite) OS X 10.11 (El Capitan) macOS 10.12…