What is Assist AR - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h2 data-id="general">General</h2><p>TeamViewer Assist AR is a comprehensive, scalable <strong>enterprise AR solution</strong> that caters to every customer based on their business needs and allows them to <strong>provide real-time remote support</strong> for customers or service technicians.</p><p>What does that mean?</p><p>Imagine a factory worker in France repairing a production machine that was engineered and manufactured in Germany or Japan. Getting an expert on-site would take days with considerable cost. Using TeamViewer Assist AR, the manufacturer’s support expert can remotely guide the technician through the repair with augmented reality.</p><p>TeamViewer Assist AR helps to:</p><ul><li>Improve first-time fix rates, avoid unnecessary site visits and reduce costs</li><li>Prolong machine health with guided preventative maintenance</li><li>Record support sessions for future training and knowledge transfer</li><li>Decrease human errors and avoid machine downtime</li><li>Help customers perform first-level troubleshooting</li></ul><p><br></p><h3></h3><h2 data-id="assist-ar-license-types%3A">Assist AR license types:</h2><p>Assist AR comes in different licenses that fit your companies needs and size:</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="1)-assist-ar-lite">1) Assist AR Lite</h2><p>Out-of-the-box AR remote assistance solution for <strong>individuals and small teams</strong>. You can get started easily with these 3 steps:</p><ol><li><strong>Download and install TeamViewer</strong> on your computer or mobile device. <a href="https://www.teamviewer.com/en/download?bypass-cache=0830thu22apr2021" rel="nofollow noreferrer ugc">Download TeamViewer now</a>.</li><li>Assist AR Lite is built on TeamViewer Pilot. Ask your support requester to install the <strong>free TeamViewer Pilot app</strong> for <a href="https://play.google.com/store/apps/details?id=com.teamviewer.pilot" rel="nofollow noreferrer ugc">Android</a> or <a href="https://apps.apple.com/app/teamviewer-pilot/id1436001042" rel="nofollow noreferrer ugc">iOS</a>.</li><li>Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the TeamViewer Pilot app) into the TeamViewer Partner ID field and connect.</li></ol><p>Learn more about it here: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"TeamViewer connects computers, smartphones, servers, IoT devices, robots — anything — with fast, high performance connections through our global access network… even in outer space or low bandwidth environments.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/lo-assist-ar\/","embedType":"link","name":"TeamViewer: The Remote Desktop Software"}"> <a href="https://www.teamviewer.com/en/lo-assist-ar/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/lo-assist-ar/ </a> </div><h3 data-id="-2"></h3><h3 data-id="-3"></h3><h2 data-id="2)-assist-ar-professional">2) Assist AR Professional </h2><p>Configurable solutions catered to the individual needs of <strong>bigger organizations</strong>, seamlessly integrated within existing systems and processes.</p><p>Digitalize, enhance, and transform your business operations with the Professional and Enterprise tiers of TeamViewer Assist AR. These tiers offer a configurable solution catered to your individual needs which can be seamlessly integrated within your existing systems and processes.</p><p>Learn more about it here: </p><div class="js-embed embedResponsive" data-embedjson="{"body":"TeamViewer connects computers, smartphones, servers, IoT devices, robots — anything — with fast, high performance connections through our global access network… even in outer space or low bandwidth environments.","photoUrl":"https:\/\/static.teamviewer.com\/resources\/2018\/12\/Facebook_v1.png","url":"https:\/\/www.teamviewer.com\/en\/lo-assist-ar\/","embedType":"link","name":"TeamViewer: The Remote Desktop Software"}"> <a href="https://www.teamviewer.com/en/lo-assist-ar/" rel="nofollow noreferrer ugc"> https://www.teamviewer.com/en/lo-assist-ar/ </a> </div><h3 data-id="-4"></h3><h2 data-id="benefits">Benefits</h2><p><strong>🌍 Solve problems remotely</strong></p><p>Enable your service technicians and customers to get instant remote support from experts with interactive video support calls and minimize machine downtime.</p><p><br></p><p> 🛠 <strong>Enable remote trainings</strong></p><p>Onboard and train junior technicians remotely by enabling senior experts to guide them live and record important sessions for future training and faster knowledge transfer.</p><p><br></p><p>🔒 <strong>Stay Secure</strong></p><p>All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.</p><p><br></p><p>📈<strong> Innovative Business Models</strong></p><p>Innovate and expand your Service Level Agreements (SLA) with AR-powered remote support. Digitize and optimize downstream services, such as after-sales, and dealer service.</p><p><br></p><p>💰<strong> Reduce Costs</strong></p><p>Reduce travel costs by minimizing on-site visits with remote expert help for service technicians and customers.</p> </article> </main>
