Audit Logs - TeamViewer Support
<main> <article class="userContent"> <p>This page describes the different audit logs which are tracked by Chatvisor.</p><h3 data-id="general">General</h3><p>General audit logs which are captured across the platform. The can be viewed as tenant admin at <code class="code codeInline" spellcheck="false" tabindex="0">Manager -> Activity Logs</code>. For every log the tenant user id is stored.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/FCY7YCO52911/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/FCY7YCO52911/image.png" alt="image.png" height="841" width="707" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="co-browsing-sessions">Co-Browsing sessions</h3><p>For every Co-Browsing session there are different events tracked which can be used to check afterwards which actions were exectued from the agent or the customer. For every event, the timestamp, the type, if it was an agent and additional information (i.e. the ID of the clicked element) is logged.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/ZYG3FYJUNIAV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/ZYG3FYJUNIAV/image.png" alt="image.png" height="364" width="707" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
