Creation and administration of ticket fields - TeamViewer Support
<main> <article class="userContent"> <p><br></p><h3></h3><h2 data-id="general">General</h2><div class="blockquote"><div class="blockquote-content"><p class="blockquote-line"><em>This article applies to TeamViewer Servicecamp customers.</em></p></div></div><p>Ticket fields make it easier for you and your customers to present a support case in more detail. You have the option of installing different and individual ticket fields, which are then displayed in the customer portal and in the ticket form of the QuickSupport module.</p><p><br></p><h3 data-id="-1"></h3><h2 data-id="create-a-new-ticket-field">Create a new ticket field</h2><p>First, log in to your Servicecamp instance with your administrator account via <a href="unsafe:about:blank" rel="nofollow noreferrer ugc">login.servicecamp.com. </a>Then go to the <strong>administration</strong> of the instance using the navigation bar on the left.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/RPZ123ED3ZCF/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/RPZ123ED3ZCF/image.png" alt="image.png" height="865" width="191" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>Then click <strong>Ticket Fields</strong>.</p><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/KY0SATPT0DL2/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/KY0SATPT0DL2/image.png" alt="image.png" height="429" width="190" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <p>Now you have the possibility to create different ticket fields. <strong>Add ticket field</strong> takes you to the configuration for a new ticket field.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/1O7OCXHEXNYK/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/1O7OCXHEXNYK/image.png" alt="image.png" height="69" width="230" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>In the Create New Ticket Field dialog box, you can configure your ticket field as desired. Finally, confirm your settings with <strong>Create</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032394/uploads/QDWYDRILFYL0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032394/uploads/QDWYDRILFYL0/image.png" alt="image.png" height="725" width="614" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="-2"></h3> </article> </main>
