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Servicecamp Documentation - Start here
Welcome This Knowledge Hub contains articles about Servicecamp. Navigation You can read all articles in a book-like order by clicking Next (and Previous) at the bottom of each article 📖 🔀 Alternatively, you can navigate directly via the tree structure on the left to specific articles or particular (sub-)categories. You…
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Put others as CC to a ticket
General This article applies to TeamViewer Servicecamp customers. This feature allows adding extra people (other email addresses as CC) to tickets conversation which means that those email addresses will receive replies to tickets and will be able to reply to tickets themselves. The feature is extremely helpful if you want…
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Create an Organization
General This article applies to TeamViewer Servicecamp customers. The tab Organizations gives you an overview of which companies/ organizations you work with. Furthermore, you can see which contacts (customers) and which tickets are assigned to this Organization. Create an Organization Organizations are automatically…
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Create Staff Agents
General This article applies to TeamViewer Servicecamp customers. This manual will guide you step by step through the process of creating a new staff agent. By clicking the Administration link at the bottom part of the left menu, you will be forwarded to the Administration Panel. The Administration Panel contains all…
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Create ticket without login
General This article applies to TeamViewer Servicecamp customers. This feature allows End-Users to see the ticket creation forms and create tickets from the Customer Portal without the need to log in or sign-up. Settings Admin staff have the option to enable or disable it for their instance from User Portal settings. In…
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Creation and administration of ticket fields
General This article applies to TeamViewer Servicecamp customers. Ticket fields make it easier for you and your customers to present a support case in more detail. You have the option of installing different and individual ticket fields, which are then displayed in the customer portal and in the ticket form of the…
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Servicecamp integration into QuickSupport module
Make your service more accessible to your customers by giving them the ability to create a Servicecamp ticket from within the QuickSupport module, even if the supporter is offline. This ensures that inquiries will not get lost in your e-mail inbox by being submitted as a ticket for a better overview. This article applies…
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Servicecamp Reporting
General This article applies to TeamViewer Servicecamp customers. With a new reporting functionality in Servicecamp IT technicians can efficiently manage their workloads and create reports for great insights. Servicecamp is offering two types of reporting: The first one is to get reporting data in analytics tools like…
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IPs to allowlist for Servicecamp
General This article applies to TeamViewer Servicecamp customers. Own Mail Server connection In case if your network administrator or network provider is blocking incoming connections to your mail server, and you need to configure in Servicecamp your own mail server and use it for receiving (IMAP/POP) and sending mails…
