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Live chat - Overview
Navigation path: Main Menu > Live Chat Summary Purpose The Live Chat (also WebChat) interface is where you handle all incoming chat messages from your WebChat. Functionalities / need to know Within the Live Chat interface you are able to do the following: handle conversations and assign/answer/close them shift from Live…
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Audit Logs
This page describes the different audit logs which are tracked by Chatvisor. General General audit logs which are captured across the platform. The can be viewed as tenant admin at Manager -> Activity Logs. For every log the tenant user id is stored. Co-Browsing sessions For every Co-Browsing session there are different…
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CoBrowsing - Example
This usecase describes an example implementation of a LiveView/Co-Browsing Code with a simple start/stop button. 1. Configuration In the plugin configuration of the backend, activate the LiveView plugin. We used the following configuration in our example. 2. Script Implementation The JavaScript has to be integrated in each…
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Getting Started
Welcome to the Engage Sales Suite. In the following articles, you will learn how to best use Engage to arrange, manage and conduct online meetings ("eMeetings").
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Getting Started: Support Suite (Admin)
Welcome to the Engage Sales Suite. In the following articles, you will learn how to best use Engage to arrange, manage and conduct online meetings ("eMeetings").
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Introduction: User Manuals
📌Note: Xaleon has a new name! We proudly present you TeamViewer Engage! Going forward we will update all articles with the new name and new screenshots reflecting the new look and feel. Please excuse that this might take a while. Whenever you see "Xaleon", translate it in your head to TeamViewer Engage. Thank you! ___ The…
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Agent Times
This page gives an example to fetch agent times from REST API. There are two ways to fetch times of the agent. List Aggregation List of agent online/loggedin times This API call returns a list of the online times of the agent. https://developers.chatvisor.com/#operation/getAgentLoggedInTimesUsingPOST Request Response POST…
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Co-Browsing
This usecase describes example steps of the configuration and API usage which are needed to integrate the CoBrowsing / LiveView functionality in another system. 1. Configuration In the plugin configuration of the backend, activate the LiveView plugin. We used the following configuration in our example. 2. Script…
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TeamViewer Engage integration for Salesforce
This use-case describes the steps necessary to use TeamViewer Engage Co-Browsing and Live Chat from your Salesforce organization. Install TeamViewer Engage in your Salesforce org TeamViewer Engage for Salesforce is available as a listing on Salesforce Appexchange. To install the app go to salesforce AppExchange with the…
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Introduction: Admin Manual
📌Note: Xaleon has a new name! We proudly present you TeamViewer Engage! Going forward we will update all articles with the new name and new screenshots reflecting the new look and feel. Please excuse that this might take a while. Whenever you see "Xaleon", translate it to "TeamViewer Engage". Thank you! ___ The following…