Hello,
I recently needed to format my phone (Samsung Galaxy A8 2018, Android 9). After formatting, I can no longer connect to another cell phone (Motorola Moto G8 Plus, also with Android 9) using TeamViewer.
The connection attempt fails even with proper authorization from the other user. Both devices are configured for non-commercial use and my device ID is listed as authorized in my TeamViewer account.
I would like to know what could be causing this problem and how I can solve it.
Thank you in advance for your support.
Sincerely,
Samuel Cícero Santiago
