BUG No puedo conectarme desde una Mac en la versión 15.0.8397

Hola estoy intentando conectarme remoto desde una Mac a otro equipo, al momento desconecta.

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Gracias por tu respuesta @CMorres ,

disculpa pero ¿podrías darnos más información de los dos dispositivos como sistemas operativos, versiones, versiones de TeamViewer, si aparece algún mensaje de error, si realizaste alguna actualización...?

Nuestra plataforma no está preparada para leer errores como el que nos adjuntaste.

Un saludo, Alena

CMorres

Hola Elena gracias por tu respuesta.

Ya desinstalamos TV de ambos dispositivos y el error persiste.

Te adjunto el error, por favor necesitaria solucionarlo.

Process: TeamViewer [13674]

Path: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer

Identifier: com.teamviewer.TeamViewer

Version: 15.0.24 (1)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: TeamViewer [13674]

User ID: 501

Date/Time: 2019-12-07 09:03:15.525 -0300

OS Version: Mac OS X 10.12.6 (16G1815)

Report Version: 12

Anonymous UUID: A3922792-FC4C-9DEC-D89D-FF31704D1D88

Sleep/Wake UUID: 26D4842F-E542-4DD6-A64B-6DDACE2017A9

Time Awake Since Boot: 390000 seconds

Time Since Wake: 500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x**Please do not post TeamViewer IDs**000000, 0x**Please do not post TeamViewer IDs**000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Hardware_Model: MacBookPro14,1

TV_Version: 15.0.24

Languages: (es-AR)

Daemon: Yes

Shutdown: No

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Error Domain=CompilerError Code=1 "Compiler encountered an internal error" UserInfo={NSLocalizedDescription=Compiler encountered an internal error}'

abort() called

terminating with uncaught exception of type NSException

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fffd351e24b __exceptionPreprocess + 171

1 libobjc.A.dylib 0x00007fffe835c48d objc_exception_throw + 48

2 CoreFoundation 0x00007fffd3522fc2 +[NSException raise:format:arguments:] + 98

3 Foundation 0x00007fffd4f6ba00 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195

4 TVDrawing 0x**Please do not post TeamViewer IDs**2b5f8f -[TVRenderPipelineObject initWithDevice:library:fragmentFunctionName:vertexFunctionName:identifier:blendingEnabled:] + 2201

5 TVDrawing 0x**Please do not post TeamViewer IDs**2b6a56 -[TVRenderPipelineSharpen initWithDevice:library:blendingEnabled:] + 145

6 TVDrawing 0x**Please do not post TeamViewer IDs**2b622a -[TVRenderPipelineFactory cursorRenderPipelineWithBlendingEnabled:] + 112

7 TVDrawing 0x**Please do not post TeamViewer IDs**2b4132 -[TVMetalCursorRenderer initWithDevice:vertexBufferFactory:renderPipelineFactory:] + 148

8 TVDrawing 0x**Please do not post TeamViewer IDs**2b4d39 -[TVMetalCursorRendererFactory cursorRendererWithDevice:vertexBufferFactory:renderPipelineFactory:] + 99

9 TVDrawing 0x**Please do not post TeamViewer IDs**2b32cb -[TVMetalRendererController initWithDelegate:imageBufferProcessor:redrawCallback:cursorRendererFactory:] + 625

10 TVDrawing 0x**Please do not post TeamViewer IDs**2b3020 -[TVMetalRendererControllerFactory metalRendererWithDelegate:imageBufferProcessor:redrawCallback:cursorRendererFactory:] + 119

11 TVUISessionBase 0x**Please do not post TeamViewer IDs**6a472e -[TVClientViewMetal initializeMetal] + 342

12 TVUISessionBase 0x**Please do not post TeamViewer IDs**6a44ea -[TVClientViewMetal observeValueForKeyPath:ofObject:change:context:] + 107

13 Foundation 0x00007fffd4ec828d NSKeyValueNotifyObserver + 350

14 Foundation 0x00007fffd4ec7b24 NSKeyValueDidChange + 486

15 Foundation 0x00007fffd4e96a06 -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118

16 TVUISessionBase 0x**Please do not post TeamViewer IDs**6a4b17 -[TVClientViewMetal viewDidMoveToWindow] + 65

17 AppKit 0x00007fffd0f6bb7e -[NSView _setWindow:] + 3117

18 CoreFoundation 0x00007fffd349a972 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114

19 CoreFoundation 0x00007fffd349a806 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 198

20 AppKit 0x00007fffd18062a7 __21-[NSView _setWindow:]_block_invoke.643 + 151

21 Foundation 0x00007fffd4ee26eb -[NSISEngine withBehaviors:performModifications:] + 155

22 AppKit 0x00007fffd0f69390 -[NSView(NSConstraintBasedLayout) _withAutomaticEngineOptimizationDisabled:] + 70

23 AppKit 0x00007fffd0f6bae6 -[NSView _setWindow:] + 2965

24 CoreFoundation 0x00007fffd349a972 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114

25 CoreFoundation 0x00007fffd349a806 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 198

26 AppKit 0x00007fffd18062a7 __21-[NSView _setWindow:]_block_invoke.643 + 151

27 Foundation 0x00007fffd4ee26eb -[NSISEngine withBehaviors:performModifications:] + 155

28 AppKit 0x00007fffd0f69390 -[NSView(NSConstraintBasedLayout) _withAutomaticEngineOptimizationDisabled:] + 70

29 AppKit 0x00007fffd0f6bae6 -[NSView _setWindow:] + 2965

30 AppKit 0x00007fffd0f737ef -[NSScrollView _setWindow:] + 480

31 CoreFoundation 0x00007fffd349a972 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114

32 CoreFoundation 0x00007fffd349a806 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 198

33 AppKit 0x00007fffd18062a7 __21-[NSView _setWindow:]_block_invoke.643 + 151

34 Foundation 0x00007fffd4ee26eb -[NSISEngine withBehaviors:performModifications:] + 155

35 AppKit 0x00007fffd0f69390 -[NSView(NSConstraintBasedLayout) _withAutomaticEngineOptimizationDisabled:] + 70

36 AppKit 0x00007fffd0f6bae6 -[NSView _setWindow:] + 2965

37 AppKit 0x00007fffd0f68161 -[NSView addSubview:] + 461

38 TVUserInterface 0x**Please do not post TeamViewer IDs**328d1c -[TVClientWindowController currentViewControllerChanged:newViewController:] + 1205

39 TVUserInterface 0x**Please do not post TeamViewer IDs**329afe -[TVClientWindowController observeValueForKeyPath:ofObject:change:context:] + 743

40 Foundation 0x00007fffd4ec828d NSKeyValueNotifyObserver + 350

41 Foundation 0x00007fffd4ec7b24 NSKeyValueDidChange + 486

42 Foundation 0x00007fffd5006847 -[NSObject(NSKeyValueObservingPrivate) _changeValueForKeys:count:maybeOldValuesDict:usingBlock:] + 944

43 Foundation 0x00007fffd4e8b88d -[NSObject(NSKeyValueObservingPrivate) _changeValueForKey:key:key:usingBlock:] + 60

44 Foundation 0x00007fffd4ef416b _NSSetObjectValueAndNotify + 261

45 TVUserInterface 0x**Please do not post TeamViewer IDs**32937e -[TVClientWindowController changedContentTypeFrom:to:] + 250

46 TVUserInterface 0x**Please do not post TeamViewer IDs**3299f5 -[TVClientWindowController observeValueForKeyPath:ofObject:change:context:] + 478

47 Foundation 0x00007fffd4ec828d NSKeyValueNotifyObserver + 350

48 Foundation 0x00007fffd4ec7b24 NSKeyValueDidChange + 486

49 Foundation 0x00007fffd5006847 -[NSObject(NSKeyValueObservingPrivate) _changeValueForKeys:count:maybeOldValuesDict:usingBlock:] + 944

50 Foundation 0x00007fffd4e8b88d -[NSObject(NSKeyValueObservingPrivate) _changeValueForKey:key:key:usingBlock:] + 60

51 Foundation 0x00007fffd4f58f5c _NSSetUnsignedLongLongValueAndNotify + 261

52 TeamViewer 0x**Please do not post TeamViewer IDs**040a74 _ZN5boost4asio6detail16service_registry6createINS1_9schedulerENS0_17execution_contextEEEPNS5_7serviceEPv + 3680360

53 TeamViewer 0x**Please do not post TeamViewer IDs**e2bd98 TeamViewer + 1109400

54 TeamViewer 0x**Please do not post TeamViewer IDs**77852e _ZN5boost4asio12placeholders5errorEv + 1025726

55 TeamViewer 0x**Please do not post TeamViewer IDs**424298 _ZN5boost4asio6detail16service_registry6createINS1_23reactive_socket_serviceINS0_2ip3udpEEENS0_10io_contextEEEPNS0_17execution_context7serviceEPv + 1212916

56 TeamViewer 0x**Please do not post TeamViewer IDs**1feb63 _ZN5boost4asio6detail16service_registry6createINS1_14kqueue_reactorENS0_17execution_contextEEEPNS5_7serviceEPv + 1086099

57 TeamViewer 0x**Please do not post TeamViewer IDs**8c152e _ZN5boost4asio6detail16service_registry6createINS1_16resolver_serviceINS0_2ip3tcpEEENS0_10io_contextEEEPNS0_17execution_context7serviceEPv + 11566644

58 libdispatch.dylib 0x00007fffe8c69524 _dispatch_call_block_and_release + 12

59 libdispatch.dylib 0x00007fffe8c608fc _dispatch_client_callout + 8

60 libdispatch.dylib 0x00007fffe8c6daac _dispatch_main_queue_callback_4CF + 925

61 CoreFoundation 0x00007fffd34d3b19 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

62 CoreFoundation 0x00007fffd3494b2d __CFRunLoopRun + 2205

63 CoreFoundation 0x00007fffd3494034 CFRunLoopRunSpecific + 420

64 HIToolbox 0x00007fffd29f4ebc RunCurrentEventLoopInMode + 240

65 HIToolbox 0x00007fffd29f4cf1 ReceiveNextEventCommon + 432

66 HIToolbox 0x00007fffd29f4b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

67 AppKit 0x00007fffd0f89a54 _DPSNextEvent + 1120

68 AppKit 0x00007fffd17057ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

69 AppKit 0x00007fffd0f7e3db -[NSApplication run] + 926

70 AppKit 0x00007fffd0f48e0e NSApplicationMain + 1237

71 libdyld.dylib 0x00007fffe8c96235 start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fffe8dc4d42 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fffe8eb2457 pthread_kill + 90

2 libsystem_c.dylib 0x00007fffe8d2a420 abort + 129

3 libc++abi.dylib 0x00007fffe782a94a abort_message + 266

4 libc++abi.dylib 0x00007fffe784fc2f default_terminate_handler() + 267

5 libobjc.A.dylib 0x00007fffe835e6fe _objc_terminate() + 103

6 libc++abi.dylib 0x00007fffe784cd49 std::__terminate(void (*)()) + 8

7 libc++abi.dylib 0x00007fffe784cdc3 std::terminate() + 51

8 libdispatch.dylib 0x00007fffe8c60910 _dispatch_client_callout + 28

9 libdispatch.dylib 0x00007fffe8c6daac _dispatch_main_queue_callback_4CF + 925

10 com.apple.CoreFoundation 0x00007fffd34d3b19 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

11 com.apple.CoreFoundation 0x00007fffd3494b2d __CFRunLoopRun + 2205

12 com.apple.CoreFoundation 0x00007fffd3494034 CFRunLoopRunSpecific + 420

13 com.apple.HIToolbox 0x00007fffd29f4ebc RunCurrentEventLoopInMode + 240

14 com.apple.HIToolbox 0x00007fffd29f4cf1 ReceiveNextEventCommon + 432

15 com.apple.HIToolbox 0x00007fffd29f4b26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

16 com.apple.AppKit 0x00007fffd0f89a54 _DPSNextEvent + 1120

17 com.apple.AppKit 0x00007fffd17057ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

18 com.apple.AppKit 0x00007fffd0f7e3db -[NSApplication run] + 926

19 com.apple.AppKit 0x00007fffd0f48e0e NSApplicationMain + 1237

20 libdyld.dylib 0x00007fffe8c96235 start + 1

Thread 1:

0 libsystem_kernel.dylib 0x00007fffe8dc544e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffe8eaf621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffe8eaf07d start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fffe8dc544e __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fffe8eaf621 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fffe8eaf07d start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fffe8dc5d96 kevent + 10

1 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb86d7 0x104d1d000 + 33142487

2 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cba352 0x104d1d000 + 33149778

3 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb72ba 0x104d1d000 + 33137338

4 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb71e2 0x104d1d000 + 33137122

5 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cae950 0x104d1d000 + 33102160

6 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**f36388 0x104d1d000 + 35754888

7 libsystem_pthread.dylib 0x00007fffe8eaf93b _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fffe8eaf887 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fffe8eaf08d thread_start + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fffe8dc4bf2 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fffe8eb07fa _pthread_cond_wait + 712

2 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cbdf16 0x104d1d000 + 33165078

3 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cba314 0x104d1d000 + 33149716

4 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb72ba 0x104d1d000 + 33137338

5 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb71e2 0x104d1d000 + 33137122

6 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cae950 0x104d1d000 + 33102160

7 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**f36388 0x104d1d000 + 35754888

8 libsystem_pthread.dylib 0x00007fffe8eaf93b _pthread_body + 180

9 libsystem_pthread.dylib 0x00007fffe8eaf887 _pthread_start + 286

10 libsystem_pthread.dylib 0x00007fffe8eaf08d thread_start + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fffe8dc531e __ulock_wait + 10

1 libdispatch.dylib 0x00007fffe8c78c12 _dispatch_ulock_wait + 40

2 libdispatch.dylib 0x00007fffe8c78d76 _dispatch_thread_event_wait_slow + 85

3 libdispatch.dylib 0x00007fffe8c6b583 _dispatch_barrier_sync_f_slow + 402

4 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**5f2580 0x104d1d000 + 26039680

5 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**5f191c 0x104d1d000 + 26036508

6 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**5ed93d 0x104d1d000 + 26020157

7 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**5f0b44 0x104d1d000 + 26032964

8 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**64983e 0x104d1d000 + 26396734

9 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**649aa4 0x104d1d000 + 26397348

10 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**64bb05 0x104d1d000 + 26405637

11 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**7dbe27 0x104d1d000 + 11267623

12 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**7455f9 0x104d1d000 + 10651129

13 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**736c69 0x104d1d000 + 10591337

14 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**7460b0 0x104d1d000 + 10653872

15 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**717bfd 0x104d1d000 + 10464253

16 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**717b7d 0x104d1d000 + 10464125

17 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**8f287a 0x104d1d000 + 29186170

18 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**e9426a 0x104d1d000 + 1536618

19 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**8e8bf8 0x104d1d000 + 29146104

20 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cad7b4 0x104d1d000 + 33097652

21 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**60a520 0x104d1d000 + 26137888

22 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cbc40c 0x104d1d000 + 33158156

23 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cba3d7 0x104d1d000 + 33149911

24 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb72ba 0x104d1d000 + 33137338

25 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cb71e2 0x104d1d000 + 33137122

26 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**cae950 0x104d1d000 + 33102160

27 com.teamviewer.TeamViewer 0x**Please do not post TeamViewer IDs**f36388 0x104d1d000 + 35754888

28 libsystem_pthread.dylib 0x00007fffe8eaf93b _pthread_body + 180

29 libsystem_pthread.dylib 0x00007fffe8eaf887 _pthread_start + 286

30 libsystem_pthread.dylib 0x00007fffe8eaf08d thread_start + 13

Thread 6: