Teamviewer SDK, TVSession connects, but throws: SERVICE_CASE_GENERATION_FAILED

Posted by Antondelange707
Digon

Teamviewer SDK, TVSession connects, but throws: SERVICE_CASE_GENERATION_FAILED

I am using the ScreenSharingSDK.aar in Android studio and have ccreated the Screen Sharing class from the Kotlin sample.

The SDK Token was created on the teamviewer site and used a Configuration ID that was created for this test, the android connects correctly, the only issue is that the handler "onTVSessionCreationFailed" returns "SERVICE_CASE_GENERATION_FAILED"

I have tried sending empty values for "ServiceCaseName" And "ServiceCaseDescription" then added values to them, but no luck.

Anyone nows what might be causing this?

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Posted by Antondelange707
Digon
Solution

Re: Teamviewer SDK, TVSession connects, but throws: SERVICE_CASE_GENERATION_FAILED

I have found that if I use the "Quick Support" ConfigID under Design & Deploy then it shows up in the service queue.

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Highlighted
Posted by Antondelange707
Digon
Solution

Re: Teamviewer SDK, TVSession connects, but throws: SERVICE_CASE_GENERATION_FAILED

I have found that if I use the "Quick Support" ConfigID under Design & Deploy then it shows up in the service queue.