I had a need to host a meeting on March 29th and tried to sign up for subscription then, I got a series of email's needing me to verify some info. I did replay to one email asking for direction as I was a little unclear on what they were looking for. To my knowledge I never accepted anything and was under impression that the transaction was not completed. Well I just got my Amex bill and I was charged the $588. I never used the service and do not have need for it now.
Going back through my emails I now see they did send me copy of invoice congradulating me on my purchase. I really thought it was junk mail associated with me asking for info.
I really don't need this at this point and just want service canceled and money refunded.
In order to be able to assist you in a proper way, we require further information from you.
Please submit a ticket through the below link and let us know the email address that was used for the purchase along with your invoice number.
We have requested to cancel our subscription and be refunded (purchaed on 04.11.2019, requested refund on 17.11 and 18.11) but have not received a response or confirmation of receipt of email by Blizz.
How long will this process take ?