3 Major Improvements to servicecamp in the latest TeamViewer Release

Enhance the customer experience delivered by your service desk and simplify email conversations with three new servicecamp improvements.

Thanks to your feature requests, TeamViewer’s integrated service desk servicecamp indeed received not one, not two, but three new features along with the latest TeamViewer release!
You can expect an easier and more wholesome collaboration experience, when working on service cases with colleagues, a brand-new option to raise your recognition value, and the removal of entry barriers for your customers to engage with your service.

Want to learn more about these exciting novelties? Then let’s dive right into the first one!

Carbon Copies for Comprehensive Collaboration

Do you want to keep a colleague up-to-date on a specific service case? Or do you require help from specialist colleagues to resolve one? Well now you can include all of them in your ticket conversations.

 

We can see why this was one of your most requested features, which is why we’re now closing this gap in your team communication and carbon copies are now available in servicecamp.

Find the CC line directly above the ticket information and try it out sometime!

Brand Your servicecamp Mails

Branding your service is an important aspect of customer retention and recognition value. You want your customers to be able to clearly identify the company and the good people behind it who helped them fixing their problems – with no room for confusion.

 

Using servicecamp, email is the primary communication channel to your clients. That’s why there should be no doubt about who they’re corresponding with. Obviously, the addressor’s domain poses a point of application here, which for branding reasons should be the same as or similar to your company’s name.

Fulfilling another one of your most requested features, you’re now able to use your own mail server to send outgoing mails related to servicecamp.

No Sign-Up Ticket Creation

Let’s face it: None of us are too fond of signing up to yet another website – especially if it’s just about this one thing we want to get done. 

 

So, while regular clients might find a sign-up beneficial to get your help faster, most occasional customers will rather be deterred by a mandatory sign-up.

Removing this entry barrier from now on, we enable your servicecamp clients to create tickets without being forced to sign up. Instead, all they have to do is to fill out the corresponding contact form with their email address, a subject line and problem description.

TeamViewer, At Your Service

As I mentioned before, the new features implemented into servicecamp are the result of your requests.

Do you have other features on your mind that could be an enrichment to your own or your customers’ experience with servicecamp? Submit your feature requests to the ideas page in the TeamViewer Community and maybe your suggestion will be the topic of the next servicecamp blog post!

What’s your opinion on the new servicecamp features? Let us know in the comment section below!