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Posted by istis
Henagon

Windows Bluescreen after Logon

Today some of our clients reported Blue Screens under Windows 10. At first Windows crashes randomly, showing a 'UNEXPECTED KERNEL MODE TRAP'. Next the computer reboots normaly and after you logon any user account, windows crashes with the same Bluescreen as before, right after showing the users desktop for 1-3 seconds. This behaviour ocours reliably every time.
Now if i uninstall TV Endpoint Protection the Error immediately disappears.
Does anybody has the same issue?

Kind Regards
Oliver

photo_2019-02-27_11-44-27.jpg

1 Reply
1 Reply
Posted by Remote Management Staff
Remote Management Staff

Re: Windows Bluescreen after Logon

Hi @istis 

 

Thanks for the detailed description. 

 

This case is very interesting for us as we do not get reports with BSOD so often. 

 

If the situation is still reproducible please reach out to our support to investigate this situation further.  We can get a fresh batch of minidumps to analyze and see the root cause of the issue.

Product Owner, Remote Management services.