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Posted by basic612
Henagon

Unable to connect to iPhone from Mac TeamViewer

I am keen to see how Pilot works. Unfortunately when I establish a connection all I see on both ends is s black screen. I hear audio but that is about it. 

TeamViewer Mac version 14.1.18533

TeamViewer Pilot version 14.1.154715 AR

Mac screen

iPhone Screen

1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Unable to connect to iPhone from Mac TeamViewer

Hi,

please use the latest TeamViewer Mac version (14.2.2558) and TeamViewer Pilot iOS version (14.2.3) in order to establish a successful connection. Furthermore, your iOS device must have ARKit (All iOS devices > iPhone SE).

Thank you & best

Friederike