Posted by efantinatti
Photon

Very hard to use TeamViewer Pilot

Dears, it is very hard to use team viewer pilot. I can't simply drag the arrows, some times they appear and some times not....

 

Very awfull...sorry for that.

7 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Very hard to use TeamViewer Pilot

Hi,

we are currently about to implement a function that allows you to show / hide feature points & planes. You can only set arrows on available feature points and/or planes. This will help you to better position your arrows. 

Thank you & best

Friederike

Posted by joesd
Henagon

Re: Very hard to use TeamViewer Pilot

Same thing for me. I'm unable to create arrows or draw on screen. An arrow sometimes appears but it's maybe once of every 20+ clicks on the screen.

 

Posted by PCamSupport
Digon

Re: Very hard to use TeamViewer Pilot

Dear Friederike, you posted on  Nov 5, 2018 you would have implemented some features to better position the arrows, but it is March 27, 2019 and I cannot see any improvement.

If I am wrong, please let me know how to do or where to find some document to explain how to work with 3D markers.

Thank you
LG

Posted by TeamViewer Staff
TeamViewer Staff

Re: Very hard to use TeamViewer Pilot

Hi,

you have to open the "settings" in the Pilot app and enable the function "Show surfaces and reference points". You can only place arrows where reference points or surfaces are detected. The displayed reference points and surfaces will help you to learn how object detection works and you accuracy of marking will improve quite quickly.

Thank you & best

Friederike

Highlighted
Posted by PCamSupport
Digon

Re: Very hard to use TeamViewer Pilot

Thank you for your prompt replay.
I have done as you suggested. I can see reference points, but for a quick time, then disappear. 
It is very hard work in that way.

Best regards

Luca

2 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Very hard to use TeamViewer Pilot

Hi,

basically the reference points shall only indicate where markers can be set. If there are a lot of reference points and you click somewhere near these points cloud, markers are set reliably. If there are very poor or no reference points, no stable markers can be set on this surface.

What would help you to work better?

Thank you & best

Friederike

Posted by PCamSupport
Digon

Re: Very hard to use TeamViewer Pilot

I cannot work with him. I tested with another smartphone and it was worse, Pilot client crashes.

Is it possible connect my Pilot to your TeamViewer just to show you or your collegues how it works?

Thank you
Best regards
Luca