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Did not receive the invoice nor any email after paying with Alipay (支付寶)

hungyueh
hungyueh 话题数:4 ✭✭
最后编辑于 一月 4 Remote Access ZH

Hi,

Did anyone but Remote Access with Alipay? I did not receive the invoice nor any email after paying with Alipay (支付寶) . The customer support in China seems very difficult to access. I called the support but no one answered the phone.

回答

  • Fiona_G
    Fiona_G 话题数:691 Moderator

    Hi @hungyueh,

    We are sorry for the inconvenience caused. Just a friendly reminder, Telephone support is not included in the Remote Acces plan. If you can't create a ticket with your account currently, please let me know and I'm happy to raise a support ticket for you.

    Fiona_G
    Chinese Community Moderator
  • hungyueh
    hungyueh 话题数:4 ✭✭

    Yes, sure. Please help me with submitting a ticket. Thanks!

  • Fiona_G
    Fiona_G 话题数:691 Moderator

    Thank you for your reply. I've created a support ticket for you. Please further communicate with our support team.

    Fiona_G
    Chinese Community Moderator
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