Did not receive the invoice nor any email after paying with Alipay (支付寶)

hungyueh

Hi,

Did anyone but Remote Access with Alipay? I did not receive the invoice nor any email after paying with Alipay (支付寶) . The customer support in China seems very difficult to access. I called the support but no one answered the phone.

Fiona_G

Hi @hungyueh,

We are sorry for the inconvenience caused. Just a friendly reminder, Telephone support is not included in the Remote Acces plan. If you can't create a ticket with your account currently, please let me know and I'm happy to raise a support ticket for you.

hungyueh

https://community.teamviewer.com/Chinese/discussion/comment/109991#Comment_109991

Yes, sure. Please help me with submitting a ticket. Thanks!

Fiona_G

Thank you for your reply. I've created a support ticket for you. Please further communicate with our support team.