Did anyone but Remote Access with Alipay? I did not receive the invoice nor any email after paying with Alipay (支付寶) . The customer support in China seems very difficult to access. I called the support but no one answered the phone.
We are sorry for the inconvenience caused. Just a friendly reminder, Telephone support is not included in the Remote Acces plan. If you can't create a ticket with your account currently, please let me know and I'm happy to raise a support ticket for you.
Yes, sure. Please help me with submitting a ticket. Thanks!
Thank you for your reply. I've created a support ticket for you. Please further communicate with our support team.