How to solve this problem

WhyAndBecause

Ying_Q

Hi @WhyAndBecause,

Thank you for visiting the Community!

This prompt occurs because the TeamViewer client on the remote side has a setting blocking all incoming connections.

Can you kindly check with the user at the remote side to ensure that TeamViewer at the remote side accept the incoming connections, please. The setting path is shown below:

1. Open the TeamViewer client at the remote side, then click on Settings (⚙️), select Advanced settings,and again Advanced
2. In the pop-up window of TeamViewer options, please look for Advanced settings for connection to this computer, then go to Access control
3. change the setting to Full access

A screenshot is also attached, and I hope it helps to understand the steps

Let me know if the action of changing the setting option helps with your remote connection!

Best,

Ying_Q