I am being told I need to open a ticket to resolve an issue on my account. It says I need to pay an invoice, but when I go to that page, it will not allow me to pay the invoice. I log in to the account (yes, it's the right login!) but am unable to pay. I really need to get work done! How can I contact someone?
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Hi, Does have anybody problem with domain @servicecamp.com ? From today morning my service camp don't report me about new issues from users. I don't see new tickets on platform.
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Is there any way to use your "custom fields" in any report on ServiceCamp? I have now tried Tableau, Power BI as well as the native built-in reporting and found nothing. What would the point of custom ticket fields be if not to use it for reporting later on? Please anyone assist.
i have a new HP Z4 G4 Workstation to support. (TV client version 15.16.8) unit running Win10Pro for workstations 64bit 20H2 with AMD X7100 8gb Graphics card (Q1 2021 driver suite) I can start TV session but while the main Deskop looks ok the windows start icons size are messed up (tiny, unreadable) and if i do anything or…
If our servicecamp subdomain is XXXXXX.servicecamp.com what is the URL for the customer portal? The only reference in the support pages is that the URL will be included in the ticket email sent to the customer. There is no URL included in the emails sent from our servicecamp. Thanks in advance.
Hi The default email notification settings within servicecamp are New Ticket - send email New Ticket by email - send email This results in the customer getting 2 x new ticket emails when they email servicecamp. Is there a way of ensuring only one new ticket email is automatically sent? Thanks
Free TeamViewer account. I want to remove a computer which I had previously set up for "easy access". In the management console I can see the computer, but there is no "Dele" or "Remove" button or action on the screen or in any of the drop-downs. I did Properties on the computer, but also on the Properties panel there is…
I have recently created a new organization and now I'm trying to add my clients as ticket creating members of that organization. I went into Administration customers and added an email ID there. However how can I be sure that my client has received an email? What are the next steps? How can the client activate their…
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