servicecamp support
Please use this board to discuss anything related to TeamViewer Servicecamp.
Discussion List
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How to enable inbox descriptions and icons in Customer Portal without Sign In?How to enable inbox descriptions and icons and change language to polish in Customer Portal without…
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Direct support emails no longer generating ticketsSuddenly people sending emails requesting support to our support email address are no longer genera…
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Themes and articlesI am unsure how to use that feature. Am I right in thinking that it is meant to be a form of wiki f…
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Incorrect Reply To AddressHi everyone I've started experiencing an issue with the emails generated by ServiceCamp. When our…
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Manual override for disabled email notifications in new ticket creationAt present there are only two settings for the email notifications (customers) when creating a new …
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Changing the subdomainAt present it isn't possible to fully personalise the subdomain. .servicecamp.com is always added. …
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Staff agent email notification blocked every nightEmail notifications for one of our staff agents is set to blocked every night. Is this a known issu…
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Problem with encoding in email announcementswe have a problem with encoding in particular email announcements in czech language: ### OdpovÄ›Ä&…
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Company branding in signatureSo far I have only been able to add my own signature in my own profile which is then added to new t…
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ServiceCamp & Windows - can only Connect onceI have been working with ServiceCamp and sending connection invites to other users on our network a…
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How to access ServiceCampHi I have a premium license but I cannot find where the servicecamp ticketing system is. I curren…
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How To Change Avatar in User settingsIs there a way to change the avatar in the User settings?
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How to disable field "Subject" in new ticket?I'm creating many fields for new tickets which are required, but I no need field called "Subje…
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Template and picture for Comments in servicecampI ther any possibility to have some templates for comments/answer a ticket or will it come in a lat…
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Spell check in warning messageYou guys might be aware already. I received a Teamviewer news email this morning and wanted to chec…
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Spam filter prevents notificationsI was told by support to whitelist *@teamvierwer.com and *@servicecamp.com to allow notifications f…
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Total servicecamp integrationWe use TeamViewer for remote desktop assistance. Recently we have started using servicecamp for sup…
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Ticket Counter resetHi We are currently in testing phase with service camp and ticket counter is set from 10000. Is th…
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Aggregate data on custom fields?Hi, Is it possible to create reports on custom fields?
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GDPR CompliantHi Is Servicecamp GDPR compliant? Regards John
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French Community / serviceCamp for Workflow projectHello I'm French (sorry for my english) I have licences for servicecamp Portal. I'd Like, create…
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Is it possible to add multiple customers to a ticket?I have an organization (customer) that has multiple customers. When I create a ticket for them they…
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SERVICECAMP with Corporate LicenceHello, We have a brand new Corporate Licence for TV. We'd like to use the Servicecamp for our te…
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problem with accentuationHello Recently, service camp no longer manages the accentuation and the characters particular. Do y…
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German letters äöüIn emails and in tickets letters "äöü" are not displayed correctly. How can you correct t…
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Update Own Mailbox Server Settings - Goes to 404When trying to update the settings for a mail server, a 404 page is returned rather than an interfa…
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E-Mail notificationHi Im testing out Servicecamp, and would like to now if there is a tag so you can include the comp…
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Ticket Reporting and Closed datesI have two questions. 1.) When you mark a ticket as closed, where does it record the resolution…
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INBOXES in ServiceCamp - forwarding not workingHello, I created the following inboxes in ServiceCamp: Inbox Name -> Incoming email address Q4 …
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Integration with own email server - SECURITYUnder the Servicecamp Administration then "Own Mail Server" section, I wanted to know if …
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