No password appears on clients computer

QBLady

My client who just downloaded Free version of Teamviewer so I could see her screen to help with something has a ID # but no Password.   She has a Mac.

Fiona_G

Hi @QBLady,

Welcome to our community and I'm more than happy to help with it.

Please kindly check your client's settings:

Options > Security > Random Password (for spontaneous access)

The random password wouldn't be generated when it's disabled. Please choose a different setting.

Best regards,

Fiona