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No password appears on clients computer

QBLady

My client who just downloaded Free version of Teamviewer so I could see her screen to help with something has a ID # but no Password. She has a Mac.

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Fiona_G

Hi @QBLady,

Welcome to our community and I'm more than happy to help with it.

Please kindly check your client's settings:

Options > Security > Random Password (for spontaneous access)

The random password wouldn't be generated when it's disabled. Please choose a different setting.

Best regards,

Fiona

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