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"remote control" does not work while "presentation" and "video call" work

Connect from winxp to win7, so version is 14.2.56676.

Firewall settings checked.

"Advanced settings for connections ..." -> "Access control" both set to "Full access".

"Send chat message" works.

"Send file" and "VPN" fails.

The error message is always "reason unknown".


  • JeanK
    JeanK Posts: 3,401 Moderator

    Hello @luweitest,

    Thank you for your message and welcome to the TeamViewer Community! ?

    We experienced connectivity issues yesterday.

    2020-08-26 11_53-TeamViewer Status.png

    The issue is resolved now. Are you still having connection problems?

    Best regards


    French Community Moderator
  • I am still having the problem. I'd like to know that should I do to diagnose.

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