Password works on one computer but not another?

Otter
Otter Posts: 1
edited March 2023 in General questions

Hi folks, I'm brand new here.  I have Team Viewer on 3 computers.  One is my main computer and 2 are the ones I want to log into.  I can log into one of the other two and used to be able to log onto the other but now for some reason I the other one will not accept the password.  Can someone please let me know how I can fix this?

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Otter,

    Thank you for your message and welcome to the TeamViewer Community! ?

    You need to set up a personal password for each remote computer you want to connect to. You can, of course, use the same password, but it has to be set up in the TeamViewer options.

    Therefore, on the computer you cannot connect to, please check in the TeamViewer options if a personal password is set up and (re)define your password there. We explain how to proceed in this Knowledge Base article right here: Setting up a password for unattended access 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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