online but not really

kevinlm
kevinlm Posts: 1
in General questions

the computer(s) are online ( green light ready to connect)  but in my account window on other computers it shows it as being offline.   happening on two computers.  both have active internet access. and can go to others on line within my account. 

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  • TotalPC
    TotalPC Posts: 87 ⭐Star⭐

    Hello @kevinlm!

    Welcome to the community

    There was an issue recently that may have caused your TeamViewer ID's to change. Could you confirm that the IDs shown on the remote system's match what you have in your account?

    -Cheers!

    TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.
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