i need IP Address or MAC of both Teamviewer sides. are they in the Logfiles?

Hello,

i sold my computer and it was still connected to my teamviewer account.

So the guy who bought it used that connection to steal data and transfer some cryptocoins from my laptop at home onto his by the installed app on my laptop.

The Police now needs as many informations as possible to proof that there was a connection between these two computers.

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Reyhan

Dear @SandroCapone

Thank you for your post. I'm sorry to hear that you have this issue.

Unfortunately, the community can't help you further. Please contact our special team in case of fraud. Could you please send an email with all information to privacy@teamviewer.com

Thank you in advance.

All the best.
Reyhan

All comments

Reyhan

Dear @SandroCapone

Thank you for your post. I'm sorry to hear that you have this issue.

Unfortunately, the community can't help you further. Please contact our special team in case of fraud. Could you please send an email with all information to privacy@teamviewer.com

Thank you in advance.

All the best.
Reyhan

SandroCapone

Thank you for your help..

i did that. and it worked. pretty easy if somebody knows all this and tells you.

Thank you!!!

SandroCapone

Hello and Thank you!

i will send you the logfile and the logfile named logfile.OLD

please let me know what else do you need!

just that you know.. from now on its an official police investigation. and they are working on it too. i just want to gather as much information as i can to support them!!

thank you!!

SandroCapone

I only found my own MAC in the logfiles. is there anywhere his MAC?

Reyhan

Hi @SandroCapone

I like to add one further important information. If you sign in with your account credentials you will see all active logins with your account.

Please go to edit profile

Change to tab Active logins and remove our login from this sold computer