I raised a ticket 5 days ago and haven't yet received a response. I'm worried about going beyond our notice period on disabling auto-renew.
Is this a normal time to leave someone waiting? Has my ticket been raised correctly?
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I can confirm that your ticket was submitted correctly and our support team will contact you back as soon as possible. We are really sorry for the delay, we are always trying to reply back as fast as we can.
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