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List of device in Managment Console

Hi

I have weird issue, by web panel computer is offline and i cant connect to it, but in TV app i see it and its is online. 

IDs of pc is the same .

Comments

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @IIIT,

    Thank you for your message. ?

    We have forwarded this feedback to our dedicated team so they can check if something is wrong regarding this.

    Thanks again! ?

    Best regards

    Jean

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • IIIT
    IIIT Posts: 7

    Hi

    Its any news? For now , i cant see a new add device 

    ;/

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @IIIT,

    Could you please try to delete and add these devices and check if it is working as expected again?

    Best regards

    Jean

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • IIIT
    IIIT Posts: 7

    I try do that, not help. But problem is appear with new devices, i add new computer. In TV app is ok ,but on web console he is not appear

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    @IIIT,

    I recommend you to open a ticket so our engineers can have a closer look at your issue: https://support.teamviewer.com/a/ 

    Best regards

    Jean

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer