Infected w/Amnesia Ransomware via TeamViewer. Support not answering or accepting ticket! Filed w/FBI
I hoped to talk to someone at Teamviewer privately but after being on hold for almost 30 min the phone system gave me a message to hang up and go to the site. The site would not let me submit a ticket. So hear I am now in your community where everyone can see...
We downloaded a trial of TeamViewer onto a server on June 17, 2017. No other site was visited that day, before or after. No downloads have been done that day, before or after. There is no email activity. We did not use TeamViewer other than seeing if it would work thatday. We failed to uninstall it from the server. My lead developer is a big Teamviewer fan and thought it fine to download and leave it on the server. Unfortunately - NOT.
On July 6 2017 the server failed and we found the amnesia ransomware note and a huge amount of damage in the server. There was also a "trial ended" pop up on the server from TeamViewer.
What is TeamViewer doing to solve this issue and support those of us who had misdirected faith in your company? I now see links even a year back that identify a ransomware-carried-by-teamviewer issue. I would think TeamViewer would have done something to protect users.