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How do I create a user account for a user who already has a Teamviewer accont?

I have a premium account and am trying to add a user who already has a Teamviewer account associated with his email, I receive an error message stating there is already an account using that email. How do I give that account privileges under the created Premium account?

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  • Yuri_TYuri_T Posts: 1,717 Moderator

    Hi @ag2231

    Thank you for your post?

    To add the existing account in the administrator's company profile, please follow the below steps. 

    1. Please log in to https://login.teamviewer.com/cmd/joincompany with the credential account you would like to add.
    2. Simply type the Company Administrator email address. Once done, the administrators' email that was entered will receive a request by email and as a notification in the Management Console under User Management.
    3. As soon as the administrator accept that you join the company profile, your TeamViewer account will be licensed.

    For more information please visit this page.

    Please do not hesitate to ask more questions if there is anything else I can do for you.?

    Best regards,
    Yuri

    Community Moderator
    コミュニティモデレーター
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