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Remote PC screen turn black when installing request admin rights

Dear Administrator and everybody,
When I want install program remote PC and computer request Admin right, Teamviewer screen turn black and cannot nothing when on that PC close request admin right.
I need remotely install a program but I cannot typing password for the admin right.
The ask is why can’t do this?
I tried a method which I found here but nothing:
https://community.teamviewer.com/t5/Knowledge-Base-EN/Controlling-the-UAC-on-remote-Windows-PC/ta-p/25595
Could you give advice how can I solve this problem?
Thank you in advance for the answers.
Have a nice day.
Balázs

Comments

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @Balázs

    Thank you for your message and welcome to the TeamViewer Community! ?

    You have looked at the right article. ?

    You need to connect via UAC to be able to install programs on the remote side.

    1. Open TeamViewer as an adminstrator (on your local computer)
    2. Connect via UAC to the remote PC


    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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    Did my response answer your question? Help out others and select it as the Accepted Answer