Audio problems with mac

HI folks.

I´m using team viewer on my Imac.

Everithiing is working fine, but if I´m listening music, and open a team viewer session, suddenly the Imac audio desapears and the music is mute .

When I finished the session, the volume returns.

Why ?

thanks and regards

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Accepted answers

Scotty

Hi Everyone,

Thanks for posting!

We have another main thread for this here

We are working on a fix for this and there has been links posted to the previous patch which does not have this issue as well.

-Scotty

All comments

Scotty

Hi Everyone,

Thanks for posting!

We have another main thread for this here

We are working on a fix for this and there has been links posted to the previous patch which does not have this issue as well.

-Scotty

dmciver

Just opened a ticket with support for this as well -- not sure how long I've had this problem, only now getting back to where I can work with itunes and remote support (been at customer sites for many weeks).

My guess is it's a recent osX update -- I'm on 10.12.5 and TeamViewer 12.0.78517 -- both are most current, no updates available.

It's very frustrating to hop off the remote session and have my music blaring.... then hop on and it's almost muted :-)

jebucha

Good to know, I've done a "killall coreaudiod" which restores my Mac audio to normal, but then Teamviewer crashes.

nicv1990

i just instaled teamviwer and i have 2 macs and they dont shaire audio

Scotty

Hi nicv1990

Thanks for posting.

This thread is for the audio issues for VoIP and connecting to Windows from a Mac.

Unfortunately, your issue is not a bug but expected behaviour. It is not currently a feature to hear the audio of a remote MacOS system during a remote control system, this is exclusive to windows due the the way the system captures the audio not being possible on MacOS.

This is currently in as a feature request though.

-Scotty