Cannot connect

languages1

We connect to all  computers but one.  

it keeps saying 

The screen cannot be captured at the moment.  this is probably due to a fast user switching or a disonnectd minimized remote desktop session

 

This is neither the case.  I have fresh reboots on both waited 24 hours and tried again.  I have a support ticket and no help.

 

What is my next step?

JeanK

Hello @languages1,

Thank you for your message and welcome to the TeamViewer Community! ?

Your next step will be to wait for our support's answer. Our engineers will take a look at your issue and get back to you as soon as possible.

We are sorry for the inconveniences caused.

Best regards

Jean