Remote desktop freezes after being connected.

ayle
ayle Posts: 1
in General questions

2020-10-23 11_10_21-Imgur_ The magic of the Internet.png

 

 

Remote Desktop freezes after connected and cannot see anything of the other side. The mouse is working as I tried to connect it from my phone as well and move my mouse around, but it won't show the screen. Any solution?

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    edited December 2020

    Hello @ayle,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Next time it happens, could you try to Refresh the remote screen within the remote control session?

     You will find how to proceed here:

    Refresh remote screen.gif

    I hope this could help. 🍀

    If not, do not hesitate to ask your questions here. 👇

    Best regards

    Jean

    Community Manager

Trustpilot

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