Login issues

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upatrono
upatrono Posts: 6 ✭✭
in servicecamp support

I cant login to my serviceDesk account since last week. I had a payment overdue due to some errors but I paid Team Viewer annual fee and Team Viewer itself is working but whenever I try to login to ServiceCamp it sais that I have a payment to make. I tried different browsers, clearing cache but it wont work.

I tried to contact support and so far I've created 3 tickets with only one pretty strange reply where they thank me for attaching payment documentation but nothing else.

Calling their support number is more of a fantasy that reality because all operators are always busy and your call gets dropped.

I mean anyone alive at support? anyone?

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @upatrono,

    Thank you for your post. The TeamViewer Support teams are currently facing a large number of requests; we are all trying our very best to reply to everyone who needs help. we would like to offer our sincerest apologies for the delay in response.

    Could you please share your support ticket ID via a Private Message so we can check the status for you?

    Kind regards,

    Fiona

    Fiona_G
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