ZenDesk Integration Errors

Lisa_Matijevic

We have recently installed the TeamViewer app on ZenDesk Support and have been trying to test however whenever we send the link the person connects, they agree to have a video call, allow remote control etc and then the app fails on their end.  The only thing we can successfully do is chat.

 

I have made sure that I am logged into our corporate account and that the app is updated.  I have also made sure that the person I am testing with has the updated app.

 

Can you tell me what else I need to do to get this up and running for our clients?

JeanK

Hello @Lisa_Matijevic,

Thank you for your message and welcome to the TeamViewer Community! ?

You will find all the information you need to successfully set up ZenDesk Support in your organisation in our Knowledge Base article here: Zendesk Support User Guide 

I hope this could help. ?

Stay safe and sane! ?

Best regards

Jean