We have recently installed the TeamViewer app on ZenDesk Support and have been trying to test however whenever we send the link the person connects, they agree to have a video call, allow remote control etc and then the app fails on their end. The only thing we can successfully do is chat.
I have made sure that I am logged into our corporate account and that the app is updated. I have also made sure that the person I am testing with has the updated app.
Can you tell me what else I need to do to get this up and running for our clients?
