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I had a new teamviewer account setup and everything was working fine. We use Zendesk and teamviewer together. Within Zendesk I generate a code that is put into the ticket for the user to click on to start a remote session. Then once the user clicks on the link on my teamviewer the notification icon changed from a black…
We have recently installed the TeamViewer app on ZenDesk Support and have been trying to test however whenever we send the link the person connects, they agree to have a video call, allow remote control etc and then the app fails on their end. The only thing we can successfully do is chat. I have made sure that I am logged…
When I add Teamviewer to Zendesk, I get JavaScript error "Cannot read property '1' of null" in the Teamviewer window. Also, instead of generating the Teamviewer links it just duplicated my Zendesk window within the Teamviewer window (just very small). Any fixes?
I tried to install the TeamViewer app into Zendesk. I followed the instructions creating a text field called TeamViewer Session ID. I then copied the Custom Field ID into the TeamViewer settings. The rest of the install went to plan but when I run Zendesk I get an error saying "TeamViewer field is missing, please consult…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…