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I had a new teamviewer account setup and everything was working fine. We use Zendesk and teamviewer together. Within Zendesk I generate a code that is put into the ticket for the user to click on to start a remote session. Then once the user clicks on the link on my teamviewer the notification icon changed from a black…
We have recently installed the TeamViewer app on ZenDesk Support and have been trying to test however whenever we send the link the person connects, they agree to have a video call, allow remote control etc and then the app fails on their end. The only thing we can successfully do is chat. I have made sure that I am logged…
When I add Teamviewer to Zendesk, I get JavaScript error "Cannot read property '1' of null" in the Teamviewer window. Also, instead of generating the Teamviewer links it just duplicated my Zendesk window within the Teamviewer window (just very small). Any fixes?
I tried to install the TeamViewer app into Zendesk. I followed the instructions creating a text field called TeamViewer Session ID. I then copied the Custom Field ID into the TeamViewer settings. The rest of the install went to plan but when I run Zendesk I get an error saying "TeamViewer field is missing, please consult…
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