Teamviewer with Zendesk
I had a new teamviewer account setup and everything was working fine. We use Zendesk and teamviewer together. Within Zendesk I generate a code that is put into the ticket for the user to click on to start a remote session. Then once the user clicks on the link on my teamviewer the notification icon changed from a black star to a green one. So I know the user is waiting for me to connect..
But the problem is, I was then created another new teamviewer account with a different email address and my original one was deleted. But now when I put the teamviewer code in Zendesk It does not show up in my teamviewer anymore. So I can't see when the user has clicked on the link to start the session..
I'm guessing that within Zendesk it still has my old teamviewer account setup and now I need it to point to my new account. But, I can't see how you do it. I raised a ticket with Teamviewer support and after 6 days they still haven't responded to my ticket. So I thought I would try here instead.
