Disable Two Factor Authentication

travisb1420
travisb1420 Posts: 1
in General questions

I have recently lost access to my two factor authentication app and did not save any backup codes. What steps do I need to take to regain access to my account?

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @travisb1420,

    Thank you for your message and welcome to the TeamViewer Community! ?

    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: https://login.teamviewer.com/LogOn#register 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
      As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

    I hope this could help. ?

    Stay safe and sane! ?

    Jean

    Community Manager

Trustpilot

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