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Disable Two Factor Authentication

I have recently lost access to my two factor authentication app and did not save any backup codes. What steps do I need to take to regain access to my account?

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  • JeanK
    JeanK Posts: 5,800 Community Manager 🌍

    Hello @travisb1420,

    Thank you for your message and welcome to the TeamViewer Community! ?

    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: https://login.teamviewer.com/LogOn#register 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to [email protected].
      As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

    I hope this could help. ?

    Stay safe and sane! ?

    Jean

    Community Manager

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