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Connecting to a device question

Just curious I was talking to a friend that has a “forever license” with QS/TV 12 as he calls it. And I finally figured out why I couldn’t connect to some devices running a older Qicksupport using TV 15 till Quicksupport was updated.

My question is if my friend that has this “forever license” and needs to log into a recently updated device I did would he be able to have access with his forever QS/TV 12 license on the updated devices ?

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Craigk,

    Thank you for your post.

    If I understand correctly, your friend can use his TeamViewer 12 perpetual license on TeamViewer 12 or lower versions. But please be aware that outgoing connections from TeamViewer can only connect to a remote device running the same or lower version of TeamViewer. To download older versions or update his current TeamViewer plan to the latest version, please check out here.

    We hope this clarifies it for you.

    Kind regards,

    Fiona

    Fiona_G
  • Craigk
    Craigk Posts: 14

    So if I update QS to whatever the newest google play version would be can he still connect ?