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No more switches left

As a free user you receive a limited amount of "switches" to remove an old device and add a new one. Now I re-install my windows on work and home every six month. Everytime the clean install registers as a new device. Now I have no more switches left to add my PC to my teamviewer account. I wanted to contact support about this but they don't offer support to free users according to the website so I have to post it here. What are my options now?  Pay 500 USD as a personal user? Reinstall with a different email? Or is it possible to request more switches?



  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @Xiaoki,

    Thank you for your message and welcome to the TeamViewer Community! ?

    What do you exactly mean with "switches" to remove an old device and add a new one?

    Could you send a screenshot of what you are referring to?

    Many thanks in advance!

    Best regards


    Community Manager


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