No more switches left

Xiaoki

As a free user you receive a limited amount of "switches" to remove an old device and add a new one. Now I re-install my windows on work and home every six month. Everytime the clean install registers as a new device. Now I have no more switches left to add my PC to my teamviewer account. I wanted to contact support about this but they don't offer support to free users according to the website so I have to post it here. What are my options now?  Pay 500 USD as a personal user? Reinstall with a different email? Or is it possible to request more switches?

JeanK

Hello @Xiaoki,

Thank you for your message and welcome to the TeamViewer Community! ?

What do you exactly mean with "switches" to remove an old device and add a new one?

Could you send a screenshot of what you are referring to?

Many thanks in advance!

Best regards

Jean

CedricH

https://community.teamviewer.com/English/discussion/comment/107272#Comment_107272

I believe the above screenshot is what @Xiaoki is referring to because I encountered the same problem. Could you advise a solution other than registering a new account whenever I "have no switches left"? thanks!

JeanK

Hello @CedricH,

Welcome to the TeamViewer Community!

You'll find an explanation of how to reset your moves here:

https://community.teamviewer.com/English/discussion/comment/94446#Comment_94446

Let me know if you have any further questions! I'll be happy to assist.

/JeanK

sfman

https://community.teamviewer.com/English/discussion/comment/140121#Comment_140121

10 times/year for the business license. How many (a year?) for the free user?
And for free users, how and where to request a reset?
Thank you.