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How to assign team members to custom module?


I have created a custom module and deployed msi to computers. 

I have added two more users (my team members to give support)

But new service requests are coming only to me, also when i enter custom module i can't see other team members in default assignee tab if it's a clue, i see only myself, 

how can i fix this?


  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @ilkera,

    Thank you for your message and welcome to the TeamViewer Community! ?

    There are two things you need to check.

    1 First thing is that you have shared the group the module is assigned to with the other users that need to receive the service cases.

    2 Second thing is that you put Unassigned as default assignee in your module's settings.

    2020-11-18 15_50_39-TeamViewer Management Console.png

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Stay safe and sane! ?


    Community Manager


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