link icon
Ask The Community

Employee signature not included when creating a new ticket

If we create a new ticket in servicecamp and leave the tick for it to be sent to the customer, then the customer will get the email, but the employee/agent signature will not be included. I have included the signature field code in the notifications settings but the signature is still not sent. The signature is only included if a reply is sent to an existing ticket.

As it is not uncommon to create a ticket for a customer and to have it sent to them, it is important that the signature is sent along with the first contact. Could you please look into the matter?

moretime oHG
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!