Teamviewer 12 ask passwords in permanent clients with teamviewer 11

today while I was working with teamviewer 12 beta, I tried to connect to one client who has permanent password, but the client have teamviewer 11 installed and asked for password, my client did not change the password in his side..

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Accepted answers

Katharina

Hi servicepconline,

Thank you for your post!

If you set up a permanent password for your remote computer, that password should never change unless someone on the remote side changes or removes it.

Could you maybe set up a new password and run a quick test?

If the problem persists or if you encounter the same problem on more than one machine, please do not hesitate to let us know. We will be happy to look into this for you.

All the best,

Katharina

All comments

Katharina

Hi servicepconline,

Thank you for your post!

If you set up a permanent password for your remote computer, that password should never change unless someone on the remote side changes or removes it.

Could you maybe set up a new password and run a quick test?

If the problem persists or if you encounter the same problem on more than one machine, please do not hesitate to let us know. We will be happy to look into this for you.

All the best,

Katharina

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