Did not receive Email to authorize trust device

ChristinaNg

Hi Team, 

I am having 5 users who are not receiving the email for authorizing a trusted device.  I have consulted the "What is “Trusted Devices” for your TeamViewer account?" article but we did not receive any email.  Our IT team has whitelisted the email address teamviewer.com on our server but I still cannot receive any email.

May I know if there are any other ways that I can authorize a trusted device without email?  We have paid for the license last week but hasn't been able to use it until now.

Thank you very much!

 

ChristinaNg

It looks like the remote access license is created with a loophole in there that one can pay for the license and no way to submit a ticket for support because only users with an activated license can create a ticket.  Is Teamviewer working on any other ways to allow paid users to access the activation link?

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