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Did not receive Email to authorize trust device
I am having 5 users who are not receiving the email for authorizing a trusted device. I have consulted the "What is “Trusted Devices” for your TeamViewer account?" article but we did not receive any email. Our IT team has whitelisted the email address *@teamviewer.com on our server but I still cannot receive any email.
May I know if there are any other ways that I can authorize a trusted device without email? We have paid for the license last week but hasn't been able to use it until now.
Thank you very much!