link icon
Ask The Community

How to activate Service Case Notifications properly?


I am the IT manager and setup our Teamviewer corporate account. I activated the Email notifications and this works, but it only informs myself of support requests.  It seems to be sent back to the person who 'owns' the Teamviewer Management Console and that persons e-mail address. I would like to be able to add more e-mails addresses so that our entire IT support team gets informed when a user needs support.