TV12 Unattended access and remote control from windows


I have a number of devices in my account but if i try connecting to them via the windows clients, i cannot get unattended access and when i get permission to connect to connect from the host, I cannont remote control only view.  Connecting to the same devices using the android version, i get unattended access and can remote control.

I have tried rebooting both sides and the all the hosts are set to full control and grant easy access is on.